Financial Assistant
1 month ago
-Closes On: June 16, 2024 at 12:00 AM CST
**Department**: Finance
**Job Status**: Full-Time
**Shift**: 8:00 AM - 5:00 PM
**Days Worked**: Mon., Tue., Wed., Thu., Fri., Sat.
**Status**: Accepting Applications
***:
As a Financial Assistant with the Village of Hoffman Estates, you will perform a variety of office work, which includes extensive customer service, both in-person and over the telephone. Village Financial Assistants interact daily with the Village residents, contractors, business owners, Village employees and the general public in a courteous, professional and effective manner. Frequent contact with the public demands **a strong dedication** to **customer service** and s**erving the community**.
Financial Assistants:
- Provide guidance and information regarding license and permit requirements, general Village codes, and property maintenance requirements.
- Collect fees and process payments for permits, licenses, local ordinance citations and water bills.
- Process permits, licenses, parking tickets, real estate transfer stamps and perform data entry.
- Answer calls to the Village main telephone number and for the Code Enforcement Division.
**In Hoffman Estates you will join an outstanding work culture that builds on teamwork to**
**achieve success**
***
**If you have strong communication skills, a positive attitude and love working with people - this job is for you**
**COMPENSATION**
Starting rate of **$23.9412 per hour**
Full benefits including: IMRF pension, health, dental and vision insurance, paid vacation, holidays, sick leave and more.
**HOURS AND SCHEDULE**
***
40 hours per week, **Monday - Friday 8:00 a.m. to 5:00 p.m**. and **rotating Saturdays from 8:30 a.m. to 12:30 p.m**.
**EDUCATION / EXPERIENCE / SKILLS REQUIREMENTS**
- High School diploma or general education degree (GED)
- Two to four years related experience.
- Alpha-numeric data entry of 7,000kph.
- Knowledge of data entry; Microsoft Office. Accounting/utility billing software a plus. Fluency in a foreign language is preferred.
**SELECTION PROCEDURE**
Skills testing and interview.
**Work Location**:On-site**
**Village Hall 1900 Hassell Rd, Hoffman Estates, IL**
**For More Information, See Full Job Description Below.**
**Essential Job Functions and Responsibilities**:
**40%**Greets visitors coming to the counter; answers inquiries from the general public, other agencies and employees, received in person, by telephone, or in writing and refers, when necessary, to appropriate persons; gives street directions to residents. Answers incoming telephone calls to schedule inspections, answer general inquires and complaints from the general public, other agencies and employees or routes callers to the appropriate person.
**5%**Maintains files on transfer stamps and other information.
**Required Competencies**:
**Communication Skills**: Ability to read, comprehend, listen to and follow complex verbal or written instructions from multiple sources. Ability to provide appropriate feedback by asking probing questions and/or suggesting alternative approaches. Ability to read, comprehend, create and explain to others complex correspondence, reports and/or manuals. Ability to convey procedures and policies one-on-one or in groups to employees or customers.
Fluency in a foreign language is preferred.
**Other**:
Alpha/numeric data entry skill level of 7,000kph(corrected)
Proficient at basic office and customer service skills
Proficient in processing cash and electronic forms of payments.
Ability to balance accounts using math skills and ten key data entry.
Understand and follow oral and written instruction**.**
Excellent customer service skills required, both in -person and over the phone.
Must be able to communicate effectively verbally and in writing.
Respond to and interact with residents, employees and others within and outside the organization in a professional and effective manner.
Perform mathematical computations accurately and quickly.
Accurately enter data.
Quickly analyze data to respond to inquiries.
Set priorities and meet deadlines in a fast-paced environment with frequent interruptions.
Maintain routine filing systems.
Learn repetitive tasks in a reasonable length of time.
Establish successful working relationships with other employees, supervisors and other departments.
Read, write, speak and comprehend the English language.
**Education and Experience**:
**Education**:
- High school diploma or general education degree (GED)
**Experience** - 2 - 4 years related experience required
**Computer Skills**
Data Entry, database software, word processing
Specialized Applications: Microsoft Office, Accounting/Utility Billing Software
**Physical/Visions Demands & Work Environment**:
**More than 2/3 of Time**:
Customary indoor conditions
Low noise level (Normal voice tones)
**None**:
Customary outdoor weather conditions including extreme cold, extreme heat, and wet or humid conditions
Non-weather conditions: extreme
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