Housekeeping Manager

2 weeks ago

Tucson, United States Casino Del Sol Full time

**Position**: Housekeeping Manager-Estrella

**Department**: Rooms

**Job Summary**:Manages the day-to-day and long-term Housekeeping operations; responsible for all services provided within the housekeeping operation.

**Duties and Responsibilities (specific areas of responsibility include but are not limited to)**:

- Provides leadership for the development and management of the department.
- Directs and controls housekeeping operations and staff.
- Establishes and/or implements operating procedures and standards.
- Plans, supervises, and coordinates the activities of housekeeping supervisors and their crews.
- Coordinates inspections or inspects assigned areas to ensure standards are met.
- Develops a cleaning schedule and assigns specific responsibilities to each staff member to ensure all tasks are covered.
- Ensures cleaning tasks are performed in accordance with management standards.
- Fills in for workers who do not show up and assists staff with cleaning as required.
- Performs walk-throughs and visually inspects the rooms and other property areas to ensure adherence to cleanliness and maintenance standards.
- Interviews, recommends hires, writes and issues performance evaluations, handles employee relations matters, and takes corrective action, when appropriate.
- Trains, develops, and empowers, coaches, and counsels’ team members to ensure high morale as well as personal and organizational capability.
- Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
- Ensures staff receives proper training for each position, including safety and emergency preparedness training.
- Maintains adequate staffing levels.
- Facilitates the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with departmental staff.
- Handles administrative tasks.
- Orders materials and supplies or oversees the ordering; monitors consumption and maintains appropriate inventory levels; and maintains product loss control measures.
- Administers the operating budget for the department; develops cost estimates of administrative initiatives in order to forecast future budgetary requirements.
- Reviews and analyzes activities, costs, and operations to determine progress toward goals and objectives.
- Assists with the development of long-term strategic planning; ensures delivery is consistent with the hotel’s mission and business strategy.
- Confers with supervisor to review achievements and discuss required changes in goals or objectives.
- Coordinates activities with other departments to facilitate increased levels of communication and guest satisfaction.
- Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained.
- Performs other job-related duties as assigned.

**Knowledge, Skills, and Abilities**:

- Knowledge of Sol Casinos and departmental policies, standards, and procedures as well as applicable governing laws.
- Knowledge of business and management principles involved in strategic planning, leadership, and coordination of people and resources.
- Knowledge of finance and human resources practices and principles.
- Excellent purchasing and inventory skills.
- Excellent analytical, organizational, planning, and time management skills.
- Excellent written and oral communication skills.
- Ability to provide leadership and develop team members.
- Ability to produce reports that are organized, clear, and logical.
- Ability to effectively present information in one-on-one or small group sessions.
- Ability to establish and maintain effective working relationships with internal and external constituents.
- Ability to work effectively in a fast-paced work environment.
- Ability to respond to internal and external inquiries or complaints.
- Ability to perform mathematical computations pertaining to the position.
- Ability to define problems, collect data, establish facts, draw valid conclusions, and establish appropriate action plans.
- Ability to allocate and make effective use of manpower resources.
- Ability to work in a smoking environment.

**Minimum Qualifications**:

- High school or General Equivalency Diploma AND progressively responsible housekeeping leadership experience, with at least two (2) years in a housekeeping supervisor or lead position in a comparably sized hotel.
- Demonstrated track record of leadership excellence as well as partnering ability.
- Must be able to work any shift, weekends, holidays, and special events, as needed.
- Must be able to work in a smoking environment.
- Must have employment eligibility in the U.S.

**Preferred **Qualifications**:

- Bachelor’s degree from an accredited college or university.
- Housekeeping management experience in an Indian gaming environment.
- Designation as a Certified Hospitality Housekeeping Executive (CHHE

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