Manager

3 weeks ago

Salem, United States Tuscan Market Salem Full time

Tuscan Brands serves Rustic Artisan Italian Scratch made food, and we need people with a passion for delivering an exemplary dining experience. We value and celebrate our teams, hosting numerous all-company outings, delivering ongoing training, investing in their education within the industry, and reward our most exemplary employees, even sending our server and Leadership Team of the year to Italy for a week

Tuscan Market at Tuscan Village in Salem, NH is seeking dynamic, entrepreneurial, forward-thinking, Managers who want to further their career and be a part of a growing hospitality company. A background and focus in beverage is encouraged for this role, including a strong knowledge in wine (Italian especially), beer, and cocktails.

Tuscan Brands has restaurants from Boston, MA to Portsmouth, NH. The Manager will be responsible for the management of all aspects of the business. Directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective staff. In addition to daily responsibilities outlined under essential duties and responsibilities, the Manager will assist the Market in all disciplines of hiring staff, training initiatives, updating menus, and maintaining budgeted expenses established by Tuscan Brands while also ensuring an efficient operational flow from the front of house. They will promote the Brand by adhering to our standards of quality assurance and guest service. The Manager must serve as an exemplary figure to coworkers and represent the organization within the framework of its core values.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Make customer service, care, and satisfaction the priority in every interaction with guests, be able to resolve complaints quickly and efficiently.
- A strong knowledge of and background in creating and crafting cocktails as well as running a beverage program.
- Superior knowledge of international wines, with in depth knowledge of Italian wines is needed.
- Supporting the GM in the direction and planning of the day-to-day operations.
- Leads and directs the work of other staff members.
- Operational Management, including organizing stock and equipment, ordering of products, and maintaining proper inventory levels; overseeing building and equipment maintenance, cleanliness, and security.
- May be asked to assist in the financial Management, including planning and working to budgets, maximizing profits, and achieving sales targets, following cash control/security procedures, managing labor, P-Mix, and inventory costs, reviewing financial reports and taking appropriate actions, controlling takings in the restaurant and deposits.
- Relies on extensive experience and judgement to plan and accomplish goals.
- Human Resources Management, including recruit, interview and hire new employees, training and developing employees, motivating, and encouraging employees to achieve targets, conduct performance appraisals, take disciplinary action, staff scheduling, employee relations, processing time sheets.
- Ensures all products and displays are handled effectively to maximize sales and profitability.
- Provide leadership that promotes and exemplifies a Passion for Food
- Assist the GM in payroll processing related matters to ensure it is processed timely and accurately.
- Assist in the implementation and use of all procedures set forth by Tuscan Brands.
- Handle opening and closing procedures.
- Maintain detailed knowledge of menu items, ingredients, and preparation method.
- Maintain detailed knowledge of all liquor brands, wine | champagnes and their characteristics, beer, and non-alcoholic beverages.
- Assure company policies, procedures, guidelines, and standards are adhered to.
- Maintain the highest standards of local health and safety codes, OSHA, and company safety and security policy.
- Respond to guest requests courteously and appropriately.
- Handle and resolve customer complaints in accordance with Tuscan Brands policies.
- Prepare reports and other performance analysis documentation.
- Role model appropriate skills and behaviors
- Embrace and assist with company sponsored community events and activities as required.
- Report to and consult with Director of Operations
- Other duties may be assigned within the scope of the description as required.

**Required Skills | SUCCESS FACTORS**
- Excellent verbal, written and interpersonal communication skills.
- Excellent organization, detailed, and time management skills.
- Solid leadership capabilities to effectively lead staff in a restaurant setting.
- Exemplary leader in adhered to all health and safety standards.
- Ability to effectively manage issues that may arise within the framework of the organization’s core values.
- Sound Ethical Conduct.
- Solid understanding of a full-service restaurant operation with comfort level working in a fast-paced footprint.

**MINIMUM QUALIFICATIONS.**
- High School diploma or equivalent or vocational training certificate; co

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