Front Desk Receptionist

4 weeks ago


Waltham, United States Pro Sports Therapy, Inc Full time

Front Desk Receptionist needed for physical therapy office located in Waltham, MA. Duties include:

- Greeting and assisting clients/patients, scheduling appointments, and maintaining records and accounts as necessary.
- Welcoming patients and visitors in person or on the telephone, and answering or referring inquiries. Answer multi-line phone system, directing the caller to the appropriate party or handle the caller's needs independently.
- The role requires attention to detail and the ability to exercise appropriate customer service.
- Optimizing patient's experience within the clinic.
- Possess basic computer skill set.
- Maintaining patient's appointment in a timely manner by notifying clinical staff of patient’s arrival.
- Assisting patients with their questions regarding appointments, administrative information, and maintaining the reception area.
- Ensuring availability of treatment information by scanning and retrieving patient records as necessary.
- Maintaining patient accounts with obtaining, recording, and updating personal and insurance information.
- Protecting patient's privacy rights by maintaining confidentiality
- Thriving in a team environment with assisting as necessary to accomplish company goals.
- Schedule: Monday to Thursday: 10:00 AM to 7:00 PM and Friday 9:30 AM to 6:00 PM

Pay: $19.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Work Location: In person



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