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Guest Relations Team Member

2 months ago

Spring, United States Hurricane Harbor Splashtown Full time

**WHAT YOU WILL DO**:

- Answering incoming calls in a polite and timely manner
- Maintaining an up-to-date knowledge of Six Flags Season Pass / Membership programs, and any other park specific programs as necessary
- Maintaining a positive working relationship with Guest Relations team members
- Responding to all forms of Guest Correspondence through Fresh Desk, Guest Service Recovery, and written inquires
- Completing varied clerical tasks as assigned by operations management
- Assisting in other areas of the Front Gate department, including ticket taking, ticket selling, season pass processing, and toll operations
- Maintain a clean work environment.
- Maintain Six Flags' Guest First Standards.
- Performs all other duties as assigned or as necessary to support the Admissions Department and Six Flags Hurricane Harbor Splashtown.
- This is a seasonal position from May - September.

**WHAT YOU NEED**:

- Must be at least 18 years of age.
- Must be able to read, write, and communicate effectively in English.
- Must be able to work weekends, weekdays, Holidays, early or evening shifts as assigned.
- A clear demonstration of excellent Guest Service skills and an evident commitment to our Guest First philosophy.
- A clear commitment to total safety, and a strong, safe background.
- Adhere to Park Attendance Policy as stated in the Six Flags Seasonal Handbook.
- The availability to work flexible hours and varied shifts including weekdays, weekends, and holidays.
- The ability to stand and walk for long periods of time outdoors in various weather conditions including extreme heat and sun.

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Six Flags is a Drug Free Equal Opportunity Employer.

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