Fare Engagement Team Representative

2 weeks ago

Boston, United States Massachusetts Bay Transportation Authority Full time

**Salary**
- $45.00 Hourly**Location**
- 10 Park Plaza, Boston**Job Type**
- Full-Time**Job Number**
- 24-20273**Department**
- MBTA - Fare Transformation / AFC 1.0**Area**
- 825-Fare Trans/AFC 1.0**Opening Date**
- 04/30/2024**Closing Date**
- 5/14/2024 11:59 PM Eastern**Union Affiliation**
- L589 Carmen's Misc**Safety Sensitive**
- No; this is not a Safety Sensitive position.**On-Call or 24/7**
- No; this position is not classified as on-call or 24/7.**Essential Classification (Emergency Staff)**
- No; this position is classified as non-essential (during declared States of Emergency).At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

**Job Summary**:
Fare Engagement Representatives will maintain the integrity of the fare system by providing proactive passenger education and assistance and enforcing fare and other applicable policies in a consistent, non-discriminatory manner. Representatives will provide excellent customer service during all encounters, particularly when enforcing fare payment regulations and other policies. Representatives will strive to ensure a positive customer experience and notify appropriate personnel of any issue that may impact customer experience or safety, including maintenance or emergency situations on the system, requesting additional instruction or assistance as required.

**Duties & Responsibilities**:

- Proactively educates customers and answers their inquiries regarding fare products, policies, and payment, including reduced programs.
- Maintains integrity of the fare system and provides excellent customer service about fare inspections and other issues in a consistent, non-discriminatory manner.
- Inspects and verifies the validity of fare media; operates handheld fare verification equipment and other electronic equipment as required.
- Check that reduced fare users match the credentialing information of account holders.
- Ensures appropriate fares are paid, and customers are educated and assisted regarding their fare payment options.
- Issues warnings and civil citations to riders found to be in violation of fare regulations.
- Completes all required reports for the factual compilation of all data and information to support the successful disposition of all citations issued.
- Ensures timely submittal of any documentation in support of citations issued.
- Proactively helps, answers customer inquiries, and maintains a courteous and friendly demeanor with all customers.
- Maintains knowledge of the bus, rapid transit, and commuter rail systems, fare policy, service alerts, and routine information in order to provide direction to our customers.
- Operates communications and safety equipment as needed.
- May assist passengers at ticket vending machines.
- May assist during special events.
- May assist with fare refunds and inquiries during service disruptions.
- Fulfills all reasonable requests for assistance made by customers.
- Coordinates and communicates all matters of importance with the on-duty controller/supervisor, including unsafe circumstances, property damage, vandalism, or requests for emergency services.
- Appears before Issue Resolution employees to present evidence and testimony of issued citations and/or other issues.
- Provides testimony and written reports as requested.
- Assist customers and employees in the field with any issues that arise.
- Handles complaints from the public, resolves them if possible, or obtains sufficient information for follow-up by higher levels of management.
- Making reports, including reports of employee misconduct for discipline or exceptional behavior for commendation.
- Monitor operations against defined service standards.
- Recognizes unsafe and/or potentially hazardous situations and takes appropriate action to ensure safety and avoid interruptions to service, injuries, negative customer experiences and/or damage to property.
- Observe and report observed defects and unsafe conditions that may affect safe operations within the system, including potential safety hazards, security issues, and law violations.
- Notifies appropriate personnel of emergencies in vehicles, stations, or park-and-ride lots, requesting appropriate additional instruction or assistance as required.
- Assists other employees, sworn law enforcement officials, and others in the event of accidents, emergencies, and other incidents.
- Provides appropriate guidance and assistance to customers in the event of a need to evacuate a MBTA vehicle.
- Safeguards customers in accordance with prescribed emergency procedures.
- Gathers written reports

  • Fare System Quality Assurance and Testing Lead

    1 week ago

    Boston, United States MBTA Full time

    At the Technology Innovation Department (TID), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston. The MBTA Technology Innovation team is working to...

  • Fare System Quality Assurance and Testing Lead

    1 week ago

    Boston, Massachusetts, United States MBTA Full time

    At the Technology Innovation Department (TID), our mission is to apply modern principles of research, design, and technology to make our transit system easy for all riders to use. Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston. The MBTA Technology Innovation team is working to...

  • Lead Engagement Partner

    4 weeks ago

    Boston, United States Bay Cove Human Services Full time

    **Job Summary**: As a member of the multidisciplinary ACCS Integrated Team, the Lead Engagement Partner provides day to day support to adults challenged with mental health issues with a focus on incorporating advanced clinical interventions with Persons best served by a highly skilled Engagement Partner. The Lead Engagement Partner delivers interventions to...

  • Team Lead, Sales Development Representatives

    2 weeks ago

    Boston, United States Delinea Full time

    About Us: Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify security. Delinea empowers thousands of customers worldwide, including over...

  • Orthodontic Sales Representative

    4 weeks ago

    Boston, United States Dental Team Finder Full time

    Job DescriptionJob DescriptionWe have a new client with an exciting orthodontic sales opportunity! Our client is an established global manufacturer that is building out a North American Commercial Team. This client is looking to add an Area Sales Manager (sales contributor) based in Boston for the New England Area. The primary responsibility of an Area Sales...

  • Civic Engagement Leader

    2 days ago

    Boston, United States District 7 City Council Office Full time

    **About us** District 7 City Council Office is a small business in Boston, MA. We are professional and agile. Our work environment includes: - Growth opportunities **Civic Engagement Associate** Are you passionate about making a positive impact in your community? Do you want to gain practical experience in mobilizing people for social change? Our Civic...

  • Guest Service Representative

    7 days ago

    Boston, United States Au Bon Pain Full time

    This position contributes to Au Bon Pain's success by ensuring ABP guest service and cafe standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging se Guest Service, Representative, Restaurant, Retail

  • Sales Engagement Specialist

    6 days ago

    Boston, MA, United States MOO Full time

    MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in...

  • Audience Engagement Editor

    2 weeks ago

    Boston, United States Boston Globe Media Partners Full time

    Job DescriptionJob DescriptionJob Description:The Audience Engagement Editor is a versatile journalist who works to drive audience growth and engagement for Globe Opinion across multiple platforms. This editor will collaborate with our journalists to identify and elevate our highest-impact work, connecting with our existing subscribers and working to attract...

  • Lead Engagement Partner

    3 weeks ago

    Boston, Massachusetts, United States Bay Cove Human Services Full time

    Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program...

  • Business Development Representative

    6 days ago

    Boston, United States Laudio, Inc. Full time

    Job DescriptionJob DescriptionAbout UsLaudio empowers healthcare leaders to drive large-scale change through everyday human actions. Our platform streamlines workflows for frontline leaders, strengthens interpersonal connections, and aligns C-suite objectives with frontline efforts, enhancing leader efficiency, employee engagement, and patient experience....

  • Customer Support Representative

    4 weeks ago

    Boston, United States Morph Management Full time

    Job DescriptionJob DescriptionAt Morph Management we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Support Representative...

  • Associate Engagement Specialist

    7 days ago

    Boston, United States SS&C Technologies Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Associate Engagement Specialist

    1 week ago

    Boston, United States SS&C Technologies Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Client Sales Representatives

    3 weeks ago

    Boston, United States Pierre Strand Full time

    Are you on the lookout for your next thrilling career opportunity in the world of sales? Look no further, as your journey brings you here. We are in pursuit of enthusiastic and driven individuals, just like you, to become integral members of our dynamic team as Client Sales Representative. Prepare to unlock your full earning potential, as we stand by your...

  • Senior Sales Development Representative

    2 weeks ago

    Boston, United States Cynet Full time

    Job DescriptionJob DescriptionCynet is looking for Senior Sales Development Representatives.As a Sales Development Representative (SDR), you will seek new business opportunities by contacting and developing relationships with potential customers for Cynet.Responsibilities include outbound calls to potential customers for the purpose of qualifying and...

  • Associate Director

    7 days ago

    Boston, United States Boston Public Health Commission Full time

    The mission of the Boston Public Health Commission (BPHC) is to work in partnership with communities to protect and promote the health and well-being of all Boston residents, especially those impacted by racism and systemic inequities. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold...

  • Global Sales and Client Engagement Leader

    4 weeks ago

    Boston, Massachusetts, United States Cambridge Associates Full time

    Firm information:Cambridge Associates ("CA") is a leading global investment firm. CA's goal is to help endowments & foundations, pension plans, and ultra-high net worth private clients implement and manage custom investment portfolios that generate outperformance so that they can maximize their impact on the world. Cambridge Associates delivers a range of...

  • Lead Engagement Partner

    1 week ago

    Boston, United States Bay Cove Human Services Full time

    Lead Engagement Partner - ACCSDorchester, Boston, MA, USA Req #2559Thursday, April 25, 2024Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental...

  • Participant Engagement Manager

    14 hours ago

    Boston, United States Visionaire Partners Full time

    Participant Engagement ManagerExciting opportunity to join 1st class organization that has excellent benefits, including a pension plan. RESPONSIBILITIES:Train, develop, and supervise Health Promoters to effectively recruit participants into and maximize their participation in Fund self-management programs and individualized care coordination designed to...