Medical Assistant

2 weeks ago

Bronx, United States AdvantageCare Physicians Full time

Summary of Position
- The Care Team Associate II serves as a member of the Care Team in the treatment and care of patients who assists providers

with clinical services and administrative tasks to support population health guided best in class care. The position works

under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Care Team Associate II

must understand basic medical terminology, demonstrate customer service excellence, have the ability to recognize data

reflective of the patient’s status and inform the RN/LPN of his/her observations.
Principal Accountabilities
- Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests Works

with office staff to effectively communicate approximate wait times and maintains timely communication to patient

and guests. Monitors patient flow in waiting room and assesses patients’ and guests’ needs as they wait. Proactively

resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving

patient service or clinical issues as needed.
- Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy,

cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at

all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies

insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues.
- Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of

operation, directions, transportation and general ACP policies. Performs a complete registration of patient’s

demographic and financial information using electronic systems as needed. Responsible for the integrity of the data.

Scans documents into the electronic systems, as assigned.
- Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving

the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience
- Takes complete and accurate IB messages from all individuals contacting the medical facility by telephone, including

messages related to patient needs intended for providers and clinical staff. Delivers messages to the intended

correspondence, electronic task lists, and other written communication regularly throughout the business day to

enable timely knowledge of and response to written correspondence.
- Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary

documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of

day reconciliations. Makes reminder and “no show” calls. Prints schedules and confirms appointments. Sends

correspondence to patients’ residences in order to remind, recall or reschedule appointments.
- Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing

appointment date and time reminders, providing directions to the specialist’s office and copies of any pertinent

medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the

EPIC preferred provider list and/or external provider list for the coordination of referrals. When requested, provide

patients with a list of three external specialists to satisfy their request to research and select their own specialty

provider.
- Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face

encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY

and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other.

Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate

with patients on pre-and post-referral appointment matters.
- Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and

closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the

direction of the Practice Administrator, conducts regular outreach to identified “at
- risk patients” to reduce unnecessary ED visits and admissions.
- Maintains effective communication with patients, families, peers and other members of the health care team
- Attends all meetings as directed by practice administrator/designee. Demonstrates flexibility in the acceptance and

completion of work assignments. Effectively takes action without being told (e.g., takes initiative) within the scope of

his/her responsibilities. Recognizes and performs duties whi

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