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New Patient Scheduling Coordinator Bilingual
3 months ago
Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.
**JOB PURPOSE AND SUMMARY**:
The New Patient Scheduling Coordinator is responsible for patient scheduling services including phone calls, patient registration, and scheduling new patients.
**ESSENTIAL DUTIES AND RESPONSBILITIES**:
- Answer incoming calls from potential patients and referral sources.
- Manage patient calls within expected volume levels and key performance metrics.
- Monitor and complete patient call backs, as necessary.
- Register new patients; obtains all relevant demographic and insurance information.
- Schedule new patients' referrals received via fax or provided by new insurance contracts.
- Cross-train in other job duties as time allows and as coordinated with management.
- Responsible for daily duties assigned by supervisor/manager.
- Work within Excel logs for patient information recordkeeping.
- Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.
**KNOWLEDGE, SKILLS, AND ABILITIES**:
- Ability to utilize computer-based online scheduling programs.
- Knowledge of insurance company's procedures and policies.
- Knowledge of HIPAA rules & regulations preferred.
- Knowledge of medical terminology. Medical Oncology preferred.
- Proficiency in Microsoft Office, Word, Excel, and Internet.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
**REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING**:
- High School Diploma or equivalent.
- Minimum one year of related scheduling experience.
- Oncology experience strongly preferred.
- Bilingual in Spanish or Mandarin and English
**PHYSICAL WORKING REQUIREMENTS**:
The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
