Customer Experience Manager

3 weeks ago

Random Lake, United States Bertram Communications Full time

**Responsibilities**:

- Ensure Bertram Communications is providing our customers with outstanding technical support including timely communication of issues, and the actions being taken to resolve them
- Analyze department activities and develop tools and process improvements to optimize service and staff performance.
- Plan, prioritize, and schedule tech support activities to ensure maximum resolution of issues in a minimum time.
- Determine and enforce department standards and benchmarks.
- Lead and direct the work of the department, training and developing staff members as necessary.
- Ensure staff uses required tools and procedures to identify, document, track and resolve reported problems.
- Answer staff’s questions, guiding them through difficult calls or issues, diffusing angry customers, and handling issues that cannot be fielded directly by staff.
- Supervise and assist in review and completion of day to day installation
- Research and deploy new technology, including standardizing configurations and processes.

**Requirements**:

- Minimum 2-3 years of experience in customer support/service
- Required degree in IT or business
- Experience with network performance monitoring and troubleshooting tools
- Excellent verbal and written communications skills with the ability to explain technical concepts to non-technical customers and internal teams
- Ability to work independently as well as collaboratively in a team-orientated environment
- Strong knowledge of routers, switches, access points and load balancing
- A passion for technology
- Analytical and detail orientated

**Benefits**:

- Onsite training
- Family team environment
- Flexible schedule

We offer full time employees a competitive salary package that includes health insurance, dental insurance, vision insurance, vacation and sick pay, retirement plan options, and opportunities for professional development.

If you meet the above requirements and are interested in this exciting opportunity, please submit your resume for consideration.

Pay: $50,000- $60,000 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Ability to Relocate:

- Random Lake, WI 53075: Relocate before starting work (required)

Work Location: In person

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Random Lake, WI 53075 (preferred)

Ability to Relocate:

- Random Lake, WI 53075: Relocate before starting work (required)

Work Location: In person

  • Customer Experience Manager

    2 months ago

    Lake Forest, United States GATEKEEPER SYSTEMS Full time

    Job DescriptionJob DescriptionCUSTOMER EXPERIENCE MANAGERGATEKEEPER SYSTEMS, INC.Foothill Ranch, CAGatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK,...

  • Customer Experience Manager

    3 weeks ago

    Lake Forest, United States GATEKEEPER SYSTEMS Full time

    Job DescriptionJob DescriptionCUSTOMER EXPERIENCE MANAGERGATEKEEPER SYSTEMS, INC.Foothill Ranch, CAGatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK,...

  • Customer Experience Manager--crystal Lake

    2 weeks ago

    Crystal Lake, United States Five Below Full time

    At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell...

  • Customer Experience Associate

    4 weeks ago

    Lake Worth, United States Scenthound Corporate Scenters Full time

    Job DescriptionJob DescriptionPerks and Benefits:Direct career growth path to Management positions (Ass. Manager, Manager) and additional optionsCompetitive hourly base pay, plus tips; sales bonusesMedical, dental, and vision insurance benefitsMerit-based pay increasesPaid VacationComplimentary service membershipAbout the Position:The Customer Experience...

  • Customer Experience Specialist

    5 days ago

    Salt Lake, Utah, United States Dal-Tile Full time

    25hours a week3 Saturdays of the month required for 4 hours.Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part Time to join our TEAM As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist showroom efforts with lead generation and business research/development while...

  • Customer Experience Coordinator

    2 weeks ago

    Spring Lake, United States Trinity Solar Full time

    "You've worked for the rest...now work for the best!" Trinity Solar...recognized by NJ Biz as one of the top 250 private companies in 2022. Trinity Solar...recognized as a top 2022 Solar Contractor by Solar world.The Customer Experience Coordinator assists customers with any concerns they have about their solar project, post installation. The team handles...

  • Finance Manager

    19 hours ago

    Random Lake, United States Bell & Associates, Inc. Full time

    The Finance Manager will assist with Financial Reporting, Tax/Tax Compliance, Financial Planning and Analysis, Cash Flow, and P&L reporting QualificationsBachelor's degree or higher in Finance or related field3+ years of financial management experience Detail-oriented and analytical mindset

  • Finance Manager

    2 days ago

    Random Lake, United States Bell & Associates, Inc. Full time

    The Finance Manager will assist with Financial Reporting, Tax/Tax Compliance, Financial Planning and Analysis, Cash Flow, and P&L reporting QualificationsBachelor's degree or higher in Finance or related field3+ years of financial management experience Detail-oriented and analytical mindset

  • Customer Experience Specialist

    4 weeks ago

    Lake Charles, United States ReVision Energy Full time

    ** Revision Energy** ** Customer Experience Specialist** Brentwood, NH 03833 ReVision Energys Brentwood, NH location is currently looking for an individual who is excited to be on the front lines of solars rapid growth as a Customer Experience Specialist. This is a full time, office-based, M-F position. experience **ABOUT REVISION:** **ReVision**...

  • Customer Experience Specialist

    4 weeks ago

    Lake Charles, United States ReVision Energy Full time

    ** Revision Energy** ** Customer Experience Specialist** Brentwood, NH 03833 ReVision Energys Brentwood, NH location is currently looking for an individual who is excited to be on the front lines of solars rapid growth as a Customer Experience Specialist. This is a full time, office-based, M-F position. experience **ABOUT REVISION:** **ReVision** **Energy**...

  • Customer Experience Partner

    5 days ago

    Salt Lake, Utah, United States Damco Spain SL Full time

    Are you ready to shape the future of global trade? Maersk, a leading company in integrated logistics, has a rich history of innovation and transformation. With a focus on diversity, collaboration, and continuous learning, we are dedicated to setting new standards for efficiency and sustainability. Join over 100,000 employees across 130 countries as we...

  • Customer Experience Specialist

    4 weeks ago

    Salt Lake, Utah, United States Cottonwood Residential Full time

    Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Highland...

  • Customer Experience Specialist

    3 weeks ago

    Salt Lake, Utah, United States Cottonwood Residential Full time

    Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at Cottonwood Highland...

  • Safety Manager

    4 weeks ago

    Random Lake, United States Lakeside Foods Full time

    > At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people's lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and...

  • Safety Manager

    1 week ago

    Random Lake, United States Lakeside Foods Full time

    At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people’s lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth....

  • Safety Manager

    3 weeks ago

    Random Lake, United States Lakeside Foods Full time

    > At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people's lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and...

  • Customer Experience Coordinator

    4 weeks ago

    Rice Lake, United States Slumberland Furniture Full time

    Join the Slumberland Furniture Team! Slumberland is a family-owned company, ranking within the top 20 for both furniture and bedding retailers in the nation. At Slumberland, you'll find a kind, friendly, and supportive environment that values love, dignity, and respect. We share a common goal of providing an exceptional customer experience and quality...

  • Customer Experience Coordinator

    4 weeks ago

    Rice Lake, United States Slumberland Furniture Part time

    Job DescriptionJoin the Slumberland Furniture Team! Slumberland is a family-owned company, ranking within the top 20 for both furniture and bedding retailers in the nation. At Slumberland, you'll find a kind, friendly, and supportive environment that values love, dignity, and respect. We share a common goal of providing an exceptional customer experience and...

  • Safety Manager

    4 days ago

    Random Lake, Wisconsin, United States Lakeside Foods Full time

    >At Lakeside Foods and our family of companies, we're committed to providing wholesome foods to enrich people's lives through food. We are a culture that pursues our vision of growth and innovation with passion, confidence, and commitment. We are strongest together - valuing collaborative contribution, transparency and new ideas to enable change and growth....

  • Customer Experience Project Manager

    1 week ago

    Lake Forest, United States ATR International Full time

    PRIMARY FUNCTION / PRIMARY GOALS / OBJECTIVESThe Project Manager works closely with their assigned account manager to help coordinate daily activities and the ongoing relationship with their respective brand teams.KNOWLEDGE / SKILLS· Understand Client guidelines including, but not limited to, corporate branding, promotional material development, Veeva...