Junior Helpdesk Specialist

5 days ago

Springfield, United States Chenega MIOS Full time

**Req ID**: 31034

**Summary**

**Junior Helpdesk Specialist**

**Springfield, VA**

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The **Junior Helpdesk Specialist** provides superior customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA.

**Responsibilities**
- Assist in providing technical assistance and support related to computer systems, hardware, or software.
- Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
- Walk customers through the problem-solving process.
- Run diagnostic programs to resolve problems.
- Follow up with customers to ensure issue(s) were resolved.
- Gain feedback from customers about system usage.
- Run reports to determine malfunctions that continue to occur.
- Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.
- Utilize Attempt First Call Resolution (FCR) for all requests received.
- Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.
- Other duties as assigned.

**Qualifications**
- Bachelor’s degree OR
- Associate degree OR
- High school diploma or GED equivalent and 1+ years of Information Technology experience or 3+ years of military experience or 1+ years of experience in a government agency work environment
- Relevant experience with the following:

- Operational experience with ServiceNow
- Experience within the Intelligence Community
- Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
- TS/SCI clearance required

**Knowledge, Skills, and Abilities**
- Ability to obtain CI Poly clearance.
- Exhibit excellent customer service, organizational, and time management skills.
- Ability to work shift hours. Shift will be identified upon hire.
- Ability to work independently and yet be effective within a team setting.
- Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment.
- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
- Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
- Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
- Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
- Previous customer service experience strongly desired.
- Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.

**How** **you’ll** **grow**

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

**Benefits**

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

**Chenega MIOS’s culture**

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

**Corporate citizenship**

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that busines

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