Hmis Integration Specialist

3 weeks ago

Philadelphia, United States City of Philadelphia Full time

**Company Description**
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

**_ What we offer_**
- ** Impact**:

- The work you do here matters to millions.
- ** Growth** - Philadelphia is growing, why not grow with it?
- ** Diversity & Inclusion** - Find a career in a place where everyone belongs.
- ** Benefits** - We care about your well-being.

**Agency Description**

The mission of the Office of Homeless Services (OHS) is to make homelessness rare, brief and non-recurring. OHS works collaboratively with a broad-based network of public and private providers focused on utilizing practices that are informed by data, honor the different perspectives of all stake holders and are trauma-informed. OHS works to maximize resources while monitoring emerging trends, tracking progress and shifting priorities as needed.

OHS is the lead agency in Philadelphia for the Continuum of Care and the lead for the US Department of Housing and Urban Development (HUD) mandated Homeless Management Information System (HMIS). Through the HMIS, data on homelessness is collected and reported including counts, use of services and effectiveness of local homeless assistance. The HMIS also enables OHS to participate more fully with other City of Philadelphia Health and Human Services departments to identify areas where we can collectively improve coordinating efforts to better help our most vulnerable citizens. In addition, through the HMIS, OHS will be able to comply with data reporting requirements of other federal partners such as the Veterans’ Administration and Runaway Homeless Youth.
**Job Description** Position Summary**

As part of the HMIS Content and Configuration team, the HMIS System Integration Specialist ensures that system designs are tested, documented, and respond to user and business needs. The HMIS System Integration Specialist has primary responsibility over beta project testing, HMIS Service Desk performance, content capacity building, and cross system policy and procedure training guide design pertaining to HMIS requirements/configurations. This position works in tandem with other Content and Configuration team members to build new forms, workflows, and data collection processes within HMIS. This role works closely with the Training Unit by ensuring all required HMIS upgrades developed in the system are synthesized and prepared for the training unit, who then designs user guides with up
- to
- date materials (based on the Philadelphia HMIS (PhilaHMIS) Governance Charter, Data Quality and Functionality Plan, Privacy and Security, and custom configurations) to train the provider network.

This employee will report to the HMIS Content and Configuration Supervisor.

**Essential Functions**

**System Integration**
- Work with end user groups to develop workflows and identify business improvement projects for future system configurations
- Design new HMIS configurations and reporting tools with Content and Configuration team
- Test custom HMIS configurations
- Collaborate with the Data Quality Team and Training Unit in the development of appropriate training and guidance materials to support internal and external staff in understanding and meeting performance level standards
- Develop content for new stakeholders into HMIS (such as Veterans, PATH, HOPWA, etc.)
- Monitor and measure deliverables and other required activities associated to ensuring users receive the proper HMIS related trainings
- Co-design APR trainings in collaboration with the Training Unit
- Assist with the sheltered PIT count and offer provider level PIT count support and data analysis
- Assist with the development of technical assistance plan to CoC-funded projects in preparing and generating Annual Performance Reports out of HMIS
- Assist in developing quality improvement strategies for projects with performance deficiencies and HMIS data quality issues

**Technical Assistance**
- Oversee HMIS Service Desk, assigning tickets to appropriate admin users to provide prompt and quality resolution to user issues
- Analyze Service Desk ticket trends and identify areas for training or system improvement
- Offer advanced HMIS technical support and play an integral role in supporting the development and implementation of program and

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