Case Manager

Shiloh is a residential treatment center that provides services to children and adolescents with psychological issues and behavioral problems. The case manager position is at the center of our interdisciplinary treatment model and coordinates care among all treatment departments. The case manager is also the liaison to the family, the contractor and other community service providers involved in the child's care.

**Duties and Responsibilities**:

- Completes or ensures the completion of the following: Admission Assessment, Individual Service Plans, and Discharge Summaries according to Shiloh Policies and Procedures
- Monitors contact between family members and clients to identify potential problems and consults with parents regarding client behavior and issues of client care
- Inform clients of rights through the client handbook and general information
- Maintains a comprehensive knowledge of the standards and policies of Shiloh, TDFPS, and incorporates these into work behavior, interactions with clients and in personnel matters
- Maintain ongoing communication with primary caregiver to provide and obtain pertinent information
- Complete thorough assessment of potential sponsors and explain ORR reunification requirements
- Assist potential sponsors throughout the reunification process as needed; ensures accuracy
- Complete and verify family reunification packets are accurate and current
- Document all efforts and communication with primary caregivers, potential sponsors, and other interested parties
- Maintain ongoing communication with outside providers to ensure services are provided in a timely manner
- Keep regular communication with the treatment team to ensure any identified mental health needs are being addressed appropriately and in a timely manner
- Provide weekly, in-person updates to the client and telephonic updates to the primary caregiver/sponsor
- Compile, prepare, and submit an appropriate recommendation based on the client's best interest, progress, and stability
- Maintain accurate records, files, forms, and additional information in accordance with agency policies, licensing and/or contract requirements
- Ensure confidentiality in all program operations and service population
- Participate in team meetings and ORR trainings
- Willing to work evenings, weekends, and holidays as needed or requested by Lead Case Manager

**Requirements**:

- Bachelor’s Degree in Social Work, Psychology, or other related social service field
- Fluent in Spanish and English
- Familiarity with mental health diagnoses and symptoms
- Proficiency with writing/documentation
- Strong organizational skills and attention to detail
- ORR experience strongly preferred

Pay: $40,000.00 - $50,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

Schedule:

- Monday to Friday
- No weekends

Work Location: In person