Assistant General Manager

1 month ago

Hilliard, United States TownePlace Suites Full time

**SUMMARY**

Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**ESSENTIAL JOB FUNCTIONS**
- Covers shifts in all departments as scheduled by the General Manager
- Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
- Provides training, including safety training, to staff
- Selects or assists in the selection of hotel staff and completes all new hire paperwork
- Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards
- Conducts or assists in conducting staff meetings
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Receives and resolves or assists in resolving guest complaints and employee issues
- Performs functions of the General Manager in their absence
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
- All other duties as assigned

**COMPETENCY** To perform the job successfully, an individual should demonstrate the following competencies
- Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics
- Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance
- Interpersonal - Maintains confidentiality
- Oral Communication -Responds well to questions; Demonstrates group presentations skills
- Team Work - Contributes to building a positive team spirit
- Written Communication - Writes clearly and informatively; Able to read and interpret written information
- Delegation - Delegates work assignments; Provides recognition for results
- Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
- Organizational Support - Follows policies and procedures including, but not limited to, dress code policies
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
- Dependability - Commits to long hours of work when necessary to reach goals
- Initiative - Asks for and offers help when needed
- Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Planning/Organizing - Prioritizes and plans work activities
- Professionalism, - Treats others with respect and consideration regardless of their status or position
- Quality - Looks for ways to improve and promote quality
- Quantity - Strives to increase productivity
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

**EDUCATION/EXPERIENCE**

Associates degree or equivalent from two-year college, or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

**LANGUAGE ABILITY**

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

**MATH ABILITY**

Ability to calculate figures and amounts such as discounts, interest, and percentages.

**REASONING ABILITY**

**COMPUTER SKILLS**

To perform this job successfully, an individual s

  • Restaurant Assistant General Manager

    4 weeks ago

    Hilliard, United States Goodwin Recruiting Full time

    Restaurant Assistant General Manager Responsibilities. Lead team with Shoulder to Shoulder leadership. Demonstrate a Team Led Attitude. Maintain a High Level of Guest Satisfaction. Restaurant Assistant General Manager Qualifications. Minimum of 2 yea General Manager, Restaurant, Assistant, Manager, Leadership, Staffing

  • Assistant General Manager

    4 weeks ago

    Hilliard, United States Swensons Drive-in Restaurants, LLC Full time

    Job DescriptionJob DescriptionDescription:In 1934, “Pop” Swenson had a dream. He wanted to serve folks the best burger possible with fresh beef, all while standing out from the crowd and not being just another burger joint. Since then, our signature Galley Boy has won multiple awards and we are continuing to add new locations, along with multiple Food...

  • General Manager

    4 weeks ago

    Hilliard, United States Lifestyle Communities, Ltd. Full time

    * Team Member Title: General Manager * Location: Hilliard, OH * Team: The Goat * Team Member Description: Full Time Who We Are: Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you'll find your why and your place to belong. Guided by our core values...

  • General Manager

    2 weeks ago

    Hilliard, Ohio, United States Lifestyle Communities, Ltd. Full time

    Team Member Title: General Manager Location: Hilliard, OH Team: The Goat Team Member Description: Full TimeWho We Are:Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you'll find your why and your place to belong.Guided by our core values of...

  • Restaurant General Manager

    4 weeks ago

    Hilliard, United States Taco Bell Full time

    Restaurant General Manager Hilliard, OH " You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees." The Restaurant General Manager is...

  • General Manager

    2 weeks ago

    Hilliard, Ohio, United States Evolv Hotels Full time

    Please do not call the property front desk to inquire about application status or information.This is for TownePlace Suites by Marriott located in Hilliard, Ohio.Scope and General Purpose To be responsible for the professional operation of the property in accordance with the brand standards and company procedures and standards while achieving guest...

  • General Manager

    1 month ago

    Hilliard, United States Lifestyle Communities, Ltd. Full time

    Full Time Who We Are: Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection . No matter your area of expertise, at LC, you'll find your why and your place to belong. Guided by our core values General Manager, Manager, Customer Experience, Operations, Property Management

  • Assistant Store Manager

    4 weeks ago

    Hilliard, United States Store Space Self Storage Full time

    Job DescriptionJob DescriptionASSISTANT STORE MANAGERAre you ready to take charge of your career and lead from the front of a dynamic storage facility? Store Space Self Storage seeks a driven, organized, and customer-focused Assistant Store Manager to spearhead our operations in Hilliard, OH at an hourly rate between $17.00 - $19.00. If you thrive in a...

  • Generator Service Technician, Generator Service Team

    4 weeks ago

    Hilliard, United States Amazon Data Services, Inc. Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...

  • Generator Service Technician, Generator Service Team

    1 day ago

    Hilliard, United States Amazon Data Services, Inc. Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Assistant Club Manager

    4 weeks ago

    Hilliard, United States Planet Fitness - Duo Fit, LLC Full time

    Job DescriptionJob DescriptionJob SummaryThe Assistant Club Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.Essential Duties and ResponsibilitiesAssist in recruiting, hiring, training and developing a high performing staff...

  • Assistant Project Manager

    3 weeks ago

    Hilliard, United States STRUCTURE RESOURCES LLC Full time

    Job DescriptionJob DescriptionStructure Resources is seeking an Assistant Project Manager to join our client's Mission Critical team. This is a direct-hire opportunity. The Assistant Project Manager will manage Superintendents, Safety, Quality and Logistics direct reports and be responsible for implementing and maintaining project controls and cost...

  • Generator Service Technician

    1 week ago

    Hilliard, United States Amazon Data Services, Inc. Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • General Laborer

    4 weeks ago

    Hilliard, Ohio, United States CRH Full time

    Job ID: 494631 The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry...

  • Generator Service Technician

    4 weeks ago

    Hilliard, United States W.W. Williams Company Full time

    Generator Service Technician Opportunity Summary: Generator Service Technician is responsible for accurately troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other generator service technicians to ensure all work scheduled is performed...

  • Generator Service Technician

    4 weeks ago

    Hilliard, United States WW Williams Full time

    Generator Service Technician Opportunity Summary: Generator Service Technician is responsible for accurately troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other generator service technicians to ensure all work scheduled is performed...

  • Generator Service Technician

    2 weeks ago

    Hilliard, United States The W W Williams Company Full time

    Generator Service Technician Opportunity Summary:The Generator Service Technician is responsible for accurately troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other generator service technicians to ensure all work scheduled is performed...

  • Generator Service Technician

    4 weeks ago

    Hilliard, United States W.W. Williams Company Full time

    Job DescriptionJob DescriptionGenerator Service Technician Opportunity Summary:Generator Service Technician is responsible for accurately troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other generator service technicians to ensure all...

  • General Laborer

    4 weeks ago

    Hilliard, United States CRH Full time

        Job ID:  494631   The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known...

  • Generator Service Technician

    3 weeks ago

    Hilliard, United States W.W. Williams Company Full time

    Generator Service Technician Opportunity Summary:Generator Service Technician is responsible for accurately troubleshooting, repairing, and diagnosing both routine maintenance and emergency services while making repair recommendations to customers. This position will work with other generator service technicians to ensure all work scheduled is performed...