Dual-site Leasing Consultant

4 weeks ago

Chico, United States FPI Management, Inc. Full time

**Company Description** Multifamily Property Management**
- Property Name: Eaton Village
- 100 Penzance Ave, Chico, CA 95973, USA
- Full-Time
- Unit Count: 160

Pay: $16 - $17 / Hour

**DUTIES AND RESPONSIBILITIES**

**1.Client Relations**

Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

**2.Communication**

Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

**3**.**Leasing/Occupancy**
- Maintain occupancy levels as established by owner/budget expectations
- Exhibit professional leasing techniques
- Assist with the completion of the monthly Market Surveys and analysis
- Assist with advertising and marketing strategies for the apartment community as needed
- Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
- Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
- Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
- Assist with resident retention programs
- Ensure the safety, comfort and privacy of all property residents
- Ensure move-in orientation is completed consistently with new residents

**4.Reporting and Document Management**
- Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
- Responsible for the daily integrity and confidentiality of resident files.
- Ensure that documents and reporting systems are maintained, updated, and organized.
- May assist in periodic reporting requirements as requested

**5. Risk Management**
- Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
- Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
- React calmly and professionally in emergency, emotional and/or stressful situations.

**6. Facility Maintenance**
- Assist residents with reporting of maintenance needs.
- Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
- Follow up on maintenance requests to promote resident communication and satisfaction.

**7. Other**
- Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
- Comply with all Fair Housing Laws and FPI policies and procedures.
- Promote a professional image by adhering to FPI Management's Dress Code Policy.
- Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
- Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
- Perform any and all functions as directed by the supervisor, including special project assistance.

**Qualifications** Minimum Requirements**:

- Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
- High School diploma or equivalency certificate required.
- Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
- Must be proficient in speaking, reading, and writing in English.

**Skills Required**:

- Basic Computer Skills
- Customer Service
- Google Drive
- Google Mail (GMail)
- Internet Use
- RealPage

**Additional Information** ESSENTIAL ATTRIBUTES**
- Embracing and exemplifying our **HEART** core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
- Positive influencing, interpersonal, and communication skills are essential.

**Why look at FPI for your next career step?** We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI

**EEO/EVerify Statements**

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

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