Assistant Manager
4 weeks ago
**Position Summary**: The Assistant Member Center Manager’s responsibilities are to partner with the Member Center Manager to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering an exceptional member service experience. Fosters a positive can-do attitude and successfully motivates staff to strive towards goal objectives by understanding and supporting the Credit Union’s business plan and their branch’s member experience, key plays and community service objectives. Successfully establishes strong member relationships and teaches techniques. Uses critical thinking skills to problem solve and create solutions when there is in policy or procedure to address it. Executes exceptions to policy and procedures based on business acumen and risk management.
Creates a memorable Member experience by cultivating, maintaining, and enhancing relationships in a book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate, processing account and loan transactions. Using a consultative approach with current or prospective Members to uncover and identify their needs while tailoring recommendations and solutions. Able to troubleshoot and resolve Member and internal inquiries in a timely, friendly, and accurate manner on multiple complex issues. Can easily navigate our services and offer solutions to navigate the journey of life.
Adheres to all TDECU policies, procedures, and behavioral excellence. This is a key position and is intended to convey to members a professional image of TDECU.
**Essential Duties and Responsibilities**:
**Leads by example**: Performs banking services (opening deposit and loan accounts), achieves sales (cross-selling banking products and services including partner referrals), educates members on digital solutions, and completes proactive outreach activities with members and non-members. These tasks are routinely performed to retain and enhance sales and service skills as well as provide coverage during training and staffing shortages.
Exercises a business owner mindset by making independent decisions, including but not limited to overrides in consumer lending, check hold decision, and fee waivers. Uses all information available to make the best decision at the time of service. Sound decision making should mitigate risk and provide a high level of member service.
**Problem Resolution**: Owns Member issues through resolution. Troubleshoots and resolves inquiries in a timely, friendly and accurate manner. Escalates Member feedback to Management and makes Member call backs to support Net Promoter efforts. Treats Members and Employees with professionalism, courtesy, respect and empathy through challenges. Keeps the TDECU Mission, Vision, and Purpose at the top of mind when dealing with challenging situations. Provides Management overview and decision making.
**Member Experience**: Facilitates a positive member experience in the branch by developing employees, monitoring service standards through role play, observations, coaching sessions and on-the-spot feedback. Responsible for leveling-up feedback that impacts New Promoter Score and implementing tools and programs that implement NPS.
**Training and Coaching**: Ensures strong technical and service skills by providing in-center training or scheduling appropriate training for employees and coordinating delivery with Member Center Manager. Informs Member Center Manager of employee progress, status and accomplishments to support annual performance reviews and quarterly check-ins. Responsible for onboarding and training coordination of new hires.
**Team Engagement**: Working with Member Center Manager, leverages internal recognition programs and engagement principles to incent and reward team members for efforts and results.
**Member Center Operations**: Designs staff schedules ensuring coverage according to procedure. Gauges coverage needs during high volume seasons. Provides schedules in a timely manner. Monitors cash operations and branch self-audits according to procedure and policy. Administers branch budget, purchases and records retention policies.
Actively participates in community development activities as assigned in the support of the Credit Union’s Mission, Vision, Purpose and Values and business development. Conducts Marketing and promotion activities like financial presentations, at local events and trade shows.
Completes all mandatory compliance testing on time. Implements processes as required by the Bank Secrecy Act and TDECU policies and procedures.
**# of Indirect Reports**:
Varies 4 - 8
**Financial Responsibility**: (Indicate type and amount of budget, sales volume, etc. for which this position is responsible)
Branch loan goals vary from $600,000 - $3 million monthly. Deposit Growth varies depending on season. Operational expenses vary depending on employee count of branch.
**Minimum Qualifications**: (Education
-
Chief of Staff
2 weeks ago
Houston, United States Executive Assistant Solutions Full timeJob DescriptionJob DescriptionJob Title: Chief of Staff to the President We are seeking an experienced and highly organized Chief of Staff to provide comprehensive administrative support to our [CEO/President/Executive]. The ideal candidate will be a proactive and detail-oriented professional with a proven track record of successfully managing...
-
Assistant Manager
6 days ago
Houston, United States ACE Hardware Full timeGeneral Summary The Assistant Manager manages overall store operations and the achievement of company goals and directives. Essential Duties & Responsibilities Include the following. Other duties may be assigned. Customer Service Provide positive representation of store. Proactively assist customers in solving problems. Greet customers entering and...
-
Assistant Manager
2 weeks ago
Houston, United States Rockwell Management Corp Full time**JOB TITLE**: Assistant Community Manager **REPORTS TO**: Property Manager **QUALIFICATIONS** **Education/Training** High School Diploma or equivalent On-the-job Training **Experience/Skills** **Primary Responsibilities**: The Assistant Community Manager is responsible for the accurate bookkeeping of the property records and keeping the Property...
-
Assistant Manager
6 days ago
Houston, United States dd's DISCOUNTS Full time**Welcome to Ross Stores, Inc., where our differences make us stronger ** At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of...
-
Assistant Manager
2 weeks ago
Houston, United States Jack in the Box Full timeJob DescriptionJob Description"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant...
-
Assistant Manager
4 weeks ago
Houston, United States Dumplingnology Full timeJob Summary: **Duties**: - Assist the Manager in overseeing daily operations and ensuring smooth workflow - Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining customer satisfaction - Supervise and train staff members to ensure they are knowledgeable about products and services - Monitor inventory levels and...
-
Assistant Manager
1 week ago
Houston, United States Lakeside Country Club Full time**Job Summary**: Responsible for assisting in the management of the F&B facilities and Member service areas to include Reception, Valet, Front Gate, Island (Halfway House) and Beverage Cart. Assure a high standard of appearance, hospitality and service in personnel and cleanliness of F&B areas in the manner most pleasing to members and their guests....
-
Assistant Manager
2 hours ago
Houston, United States Another Broken Egg Cafe Full timeThe Assistant Manager supports the General Manager in daily operations, staff management, and ensuring excellent customer service. Responsibilities include assisting with opening/closing procedures, supervising staff, training, maintaining standards, handling customer inquiries, and administrative tasks. Pay: From $16.00 per hour **Benefits**: - Health...
-
Assistant Manager
6 days ago
Houston, United States Sonic Full timeAssistant Managers are responsible for assisting the drive-ins General Manager in managing the operations of the drive-in. You will also be involved in training and supporting the drive-in employees to ensure we provide quality food in a clean, safe and efficient manner. Our goal is to provide each and every one of our guests with an enjoyable dining...
-
Assistant Manager
3 days ago
Houston, United States Sonic Full timeAssistant Managers are responsible for assisting the drive-ins General Manager in managing the operations of the drive-in. You will also be involved in training and supporting the drive-in employees to ensure we provide quality food in a clean, safe and efficient manner. Our goal is to provide each and every one of our guests with an enjoyable dining...
-
Assistant Manager
5 days ago
Houston, United States Big Chicken Full timeAs the **ASSISTANT MANAGER **you are responsible for **ASSISTING **the **GENERAL MANAGER **in calling all the plays for the Restaurant to **BUILD SALES, CONTROL PROFIT, **and **GROW **the **BIG CHICKEN BRAND.** You've gone from **'GETTING THINGS DONE' **to getting things done **THROUGH OTHERS**. **YOU'RE IN CONTROL **of the administrative tasks and...
-
Assistant Manager
1 week ago
Houston, United States ALDO Group Full timeJOB SUMMARY Reporting to the Store Manager, and District Manager, the Assistant Manager contributes to the profitable operation of their store. Embodying the ALDO Group’s values of integrity, love and respect, the Assistant Manager coaches and mentors all team members in support of the company’s purpose to build a world of love, confidence, and...
-
Assistant Manager
2 weeks ago
Houston, United States The Lash Lounge Houston - Memorial Green Full timeWe are looking for a highly motivated and experienced Assistant Salon Manager for The Lash Lounge in Houston - Memorial Green. **Who we are**: The Lash Lounge is the premier salon for lash extensions in the United States. Founded in Dallas, TX, The Lash Lounge offers a complete menu of services including tinting, threading, perming, and more. We take pride...
-
Assistant Manager
6 days ago
Houston, United States Dairy Queen Full time**Purpose of Job**: To create positive memories for all who touch DQ and OJ. To assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to...
-
Assistant Manager
6 days ago
Houston, United States Dairy Queen Full timeAs a Restaurant Assistant Manager, you will be an important member of the team and will be supported with the tools and training needed to succeed in our dynamic organization. An Assistant Manager's responsibilities are to supervise and train team members, maintain appropriate inventory levels, ensure customer satisfaction and implement quality...
-
Assistant Manager
3 days ago
Houston, United States Dairy Queen Full timeAs a Restaurant Assistant Manager, you will be an important member of the team and will be supported with the tools and training needed to succeed in our dynamic organization. An Assistant Manager's responsibilities are to supervise and train team members, maintain appropriate inventory levels, ensure customer satisfaction and implement quality...
-
Assistant Manager
7 days ago
Houston, United States The Lash Lounge Houston - Memorial Green Full timeJob DescriptionJob DescriptionWe are looking for a highly motivated and experienced Assistant Salon Manager for The Lash Lounge in Houston - Memorial Green.Who we are:The Lash Lounge is the premier salon for lash extensions in the United States. Founded in Dallas, TX, The Lash Lounge offers a complete menu of services including tinting, threading, perming,...
-
Assistant Manager
7 days ago
Houston, United States Fine Management LLC Full timeJob DescriptionJob DescriptionDescription: The Assistant Manager is responsible for managing the day-to-day operations of our Houston facility serving Bush Intercontinental Airport (IAH). Core responsibilities include performance management and guest satisfaction while ensuring that the facility meets financial and operating goals.The Assistant Manager will...
-
Assistant Manager
1 week ago
Houston, United States express Full timeResponsibilities Assists in developing, inspiring, and retaining top talent Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality. Coach, teach and train Sales Associates for effective job performance. ...
-
Assistant Manager
7 days ago
Houston, United States Massage Heights Midtown Houston Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceEmployee discountsVision insuranceWellness resources Become part of the leadership team at Massage Heights and help build and guide your team to inspire, educate and promote a balanced lifestyle for every member and guest that walks through our door. We are in search of an...
