Front Desk Supervisor

3 weeks ago


Chelmsford, United States Holiday Inn Express Chelmsford MA Full time

Job Overview:
**Responsibilities**:

- Manage all front desk activities including check-ins, check-outs, and guest inquiries
- Ensure smooth operation of the front desk during day and night shifts
- Train, supervise, and support front desk staff
- Handle guest complaints and issues in a professional manner
- Maintain updated records of bookings and room availability
- Coordinate with other departments to ensure guest satisfaction
- Perform night audit duties as needed

Qualifications:

- Previous experience in a front desk or guest services role within a hotel or resort setting
- Excellent phone etiquette and communication skills
- Strong guest relations skills with a focus on providing exceptional customer service
- Knowledge of hospitality industry practices and standards
- This position offers the opportunity to work in a dynamic hospitality environment with room for growth and advancement. If you have a passion for delivering top-notch guest experiences and leading a team to success, we would love to hear from you

Pay: From $18.00 per hour

Work setting:

- In-person

Work Location: In person



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