Case Manager Aide

2 weeks ago

Tampa, United States Catholic Charities Full time

**SUMMARY**: The Mercy House Case Manager Aide shall provide direct services to enable clients that do not qualify for assistance in other Agency Programs that have been referred internally or externally. The Mercy House Case Manager Aide will provide social services and assistance to improve the social functioning of the program clients and to maximize their well-being.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**_**:_
- Interview clients individually, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.
- Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
- Refer clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply.
- Counsel clients regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, childcare, or medical care.
- Collect supplementary information needed to assist client.
- Works in a spirit of cooperation with all external and internal stakeholders.
- Achieve individual productivity requirements, contribute appropriately to program productivity objectives and use independent judgment.
- Complete and update case records for each client in accordance with agency Guidelines.
- Represent the program in appropriate meetings; public forums, partner agency meetings, workshops, etc.
- Network with other community providers regarding program services, and referrals of clients.
- Responsible for reports as required by the Agency and funder in a timely thorough manner.
- **OTHER RESPONSIBILITIES**:

- Complies with all applicable training requirements.
- Complies with all company safety, personnel and operational policies and procedures.
- Complies with work schedule to ensure effective operations of Agency programs.
- Contributes positively as a member of a productive and cooperative team.
- Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process
- Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.
- **REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**:

- Able to speak, write and understand English.
- Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
- Flexible work schedule including evenings, nights, weekends and holidays.
- Ability to set appropriate limits, work under deadlines and multi-task.
- Ability to organize, prioritize, self motivate, and deliver results.
- Excellent communication and listening skills.
- Possess strong work ethics.
- Successfully pass a FDLE Level II background screening.
- Valid Florida driver’s license, ability to drive van or bus and have reliable transportation.
- Mission driven attitude supplemented with integrity and passion.
- Adherence to the highest ethical standards, personally and professionally.
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
- Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
- Will make a Commitment to Serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.
- **ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES**:

- Commitment to empower others to solve their own problems
- Conviction about the capacity of people to grow and change
- Ability to establish a respectful relationship with persons served to help them, gain skills and confidence
- Ability to work collaboratively with other personnel and/or service providers or professionals
- Capacity to maintain a helping role and to intervene appropriately to meet service goals
- Ability to set appropriate limits
- Knowledge of local community resources
- **EDUCATION AND EXPERIENCE**:

- MSW or BSW degree or degree related to social service and 3 years experience as a Case Manager.
- Strong leadership and networking skills
- Commitment to work with the Homeless or at Risk for Homelessness population.
- Thorough knowledge of community services and target populations

**Catholic Charities, Diocese of St. Petersburg, Inc. is an Equal Opportunity Employer.**

**Catholic Charities, Diocese of St. Petersburg, Inc. participates in US E-Verify.**

Pay: $16.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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