Welcome Center Casework Coordinator
2 weeks ago
The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees delivers lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
**Job Overview**:
The Welcome Center is an emergency shelter for migrants and Asylum Seekers who have recently been released from government custody. The Welcome Center aims to provide safe respite and supportive emergency services to Asylum Seekers while they coordinate travel to their new home in the US.
The Welcome Center Casework Coordinator provides trauma-informed services to asylum seekers and migrants, to support a positive initial reception experience. The coordinator provides casework services for clients unable to move onward after 48hrs of arrival at the Welcome Center. This position works to identify client needs and connect them to key services. The role also works closely with clients, colleagues, and external parties to develop service and referral plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. This position reports to the program manager at the Welcome Center.
**Major Responsibilities**:
**Responsibilities include, but are not limited to**:
**Core Service Delivery**:
- Provide light-touch case support for asylum seekers at the Welcome Center to ensure timely provision of core services, including client needs assessments, referral screening, psychosocial first aid support for clients in crisis, and vetting clients to receive additional resources when available.
- Develop Standards Operating Procedures and client-centered best practices for the casework services at the Welcome Center.
- Coordinate with community partners such as hospitals, clinics, community-based organizations and other IRC programs to encourage timely internal and external referrals.
- Assist Welcome Center mission by ensuring client find solutions to safely and successfully exit the program.
- Advocate for Asylum Seekers and migrants to receive adequate and timely services.
**Documentation, Compliance and Reporting**:
- Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for staff with supervisor.
- Ensure reporting requirements are met in compliance with donor and organizational requirements.
**Direct Client Services**:
- Ensure all clients receive the full range of services on offer.
- Assess client needs and monitor progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.
- Ensure clients comply with rules and responsibilities while they participate in the program and address any incidents involving clients.
- Develop local resources for clients and share contact information across programs.
**Other Responsibilities**:
- Cultivate a respectful, supportive, and inclusive environment for team members and clients.
- Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
- Ensure compliance of self and team with all policies, procedures, and protocols of the agency.
- May train and lead the activities of volunteers.
- Maintain regular contact/stay up to date with external partners in order to conduct efficient referrals to services and resources.
- Other duties as assigned.
**Job Requirements**:
**Education**:Bachelor’s degree in social work or related field of study preferred, equivalent work experience may be substituted.
**Work Experience**:
- At least two years relevant professional experience in human services field required.
- Experience working in contexts serving asylum seekers and migrants directly strongly preferred.
- Experience with managing caseloads, service planning and implementation in a social services setting preferred.
- Previous program coordination experience preferred.
**Demonstrated Skills & Competencies**:
- Fluency in written and spoken English required.
- Bilingual ability needed, Spanish highly preferred but other program-relevant languages include Punjabi, Hindi, Russian, Haitian Creole, and Portuguese may be considered.
- Demonstrated ability to promote an organizational cu
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