Assistant General Manager-sonesta Hotel Grand

3 weeks ago

Grand Rapids, United States Sonesta Hotel Grand Rapids Airport, MI Full time

Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable **Assistant General Manager **for the** Sonesta Hotel in Grand Rapids, MI. **_(Formerly Delta Hotels by Marriott Grand Rapids Airport)_**

**Your expertise shapes us**:
The Assistant General Manager will be responsible for providing exceptional service to every guest while simultaneously maximizing hotel profitability. Furthermore, the Dual Assistant General Manager will be responsible for ensuring that all hotel operations are performed professionally and adhere to the brand and company standards. Other responsibilities may include but are not limited to the following:

- Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance
- Maximizing ADR and Occupancy
- Coordinating communications between Sales and Operating departments
- Motivating, coaching, and training department supervisors
- Understanding financial statements and budget, including staffing guidelines
- Controlling department head schedule, expenses, and implementing cost-saving strategies
- Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations
- Managing all aspects of the safety program, including training, reporting, and incentives
- Maintaining a cooperative and positive work environment

**You Are**:

- An experienced Assistant General Manager with 2+ years of supervisory hotel operations
- Experience with Marriott, Hilton, IHG, Wyndham, Hyatt or Sonesta Hotels.
- Knowledgeable in financial statements and budget including staffing guidelines.
- Proven ability to deliver exceptional guest service results as measured through guest satisfaction
- Great at developing, and/or implementing policies, procedures and systems to improve business operations.
- Able to embrace property safety programs to include training, reporting, and incentives.
- Display initiative, perseverance, and analytical skills

**We are**:
Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and are ignored. They define who we are and how we conduct ourselves with investors, guests, and one another.

Vision & Mission - Hotel Equities Atlanta Georgia

**What we can offer you**:

- Salary based on experience
- Quarterly Bonus
- Health, vision, and dental insurance
- 401(k)
- Vacation
- Paid Holidays
- Opportunities for growth
- Discount programs for shopping, travel, tickets and more.
- Learning & Development programs and goal setting to create big possibilities for your career.

**EOE/DFW**- Please note that this job description is not an exclusive or exhaustive list of all functions that an Assistant General Manager may be asked to perform._

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