Security Dispatcher

**About the Company**:
American Guard Services Inc. is an accredited, and highly regarded security protection firm founded in 1997. We provide exceptional security services throughout the United States, and as an industry leader, our full-service security firm is nationally known and continues to grow at a significant pace.

Our goal is to support, assist, and help facilitate top security to our valued clients. We pride ourselves in safety, and professionalism, which we accredit to our quality-of service training programs, specialization in command post and terminal operations. This makes us a full-service commercial and personal security firm that cannot be compared to others. American Guard Services Inc. consciously promotes an atmosphere of “trust and inclusiveness.” Our people are the most important part of our success. We focus on creating an employee experience that is aligned with our mission — TRUST. STRENGTH. EXPERIENCE. SERVICE. and LOYALTY — starting with being a dynamic and great workplace.

**WHAT WE ARE LOOKING FOR**:
**Dispatcher**

**DETAILS**:
**SCHEDULE: 2PM-11PM**

**WHAT YOU WILL DO AS A DISPATCHER**
- Answer incoming calls and operating a computer dispatch system.
- Track security officers' clock-in and clock-out times and update information on management software
- Ensure all shifts that need coverage are filled
- Resolve issues that arise during the shift
- Incident reporting
- A security dispatcher should be able to explain any nuances or special requirements related to each job site and shift so the assigned guard can fulfill its patrols and or duties appropriately.
- Visually monitoring a CCTV system
- Report and summarize a passdown at the end of every shift

**SKILLS AND QUALIFICATIONS**
- 2+ years as a dispatcher, security or any other service related industry required
- Multitasking abilities
- Must be a great problem solver and quick-thinking
- Team-player
- Great communication & customer service skills
- Data Entry & experience using Excel/Google Sheets
- Documentation
- Must be capable of managing a high volume of inbound and outbound calls
- High school diploma or equivalent
- Must be at least 18+ and older

**American Guard Services is proud to be an Equal Opportunity Employer**:
Pay: From $19.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Parental leave
- Vision insurance

Physical setting:

- Office

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)
- Dispatching: 2 years (required)

Ability to Relocate:

- Gardena, CA 90248: Relocate before starting work (required)

Work Location: In person