Description

**Job Overview**
** Position Description**

**Essential Duties and Responsibilities**
- Greets, screens, and processes visitors for approximately 15 departments into the administration building using the Raptor visitor management system and Teams communication
- Must maintain a calm and professional demeanor during times of high traffic when interruptions, disruptions and a stressful activity interferes with the flow of work
- Ability to effectively respond to the demands of public inquiries, communicate skillfully in stressful situations using conflict resolution strategies, and respond appropriately
- Ability to effectively work and communicate with all stakeholders from diverse cultures, language groups and backgrounds
- Ability to maintain a high level of confidentiality with all things concerning district personnel and all high level stakeholders (ie. board members, elected officials, community leaders and business holders)
- Perform duties related to the district emergency management procedures which includes emergency district recorded messages which might require district support remotely
- Acquire and stay up to date with district wide events, procedures, all campus and department personnel and district campaigns
- Maintain a shared system of district personnel, room locations and telephone extensions to expedite relaying of calls
- Receive and report telephone problems to district IT department
- Report immediately the presence of any visitor who bypasses the reception desk and/or any suspicious activity or unusual behavior
- Perform other routine general clerical tasks, assisting other clerical/secretarial staff as assigned, utilizing standard office equipment as necessary while maintaining a neat and professional shared workspace
- Update and maintain district distribution lists (ie. Department Teams group chat, government officials, Gold Card members, attendees to district level events)
- Assist the communications team with the execution of high visibility district and after hours events.

**Supervisory Responsibilities**
- None

Qualifications

**Qualification Requirements**
- To perform this job successfully, an individual must be able to perform each of the above essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities, required unless otherwise stated as preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions._
- High School diploma or GED Including or supplemented by commercial/business course work
- Minimum of 3 years of receptionist experience that includes switchboard operations
- Minimum of 3 years of clerical experience
- Bilingual (Spanish)
- Excellent verbal and written communication skills
- Ability to research information on the internet
- Excellent knowledge of business office procedures, practices, and equipment; appropriate phone procedures and etiquette
- Provide support to department and campus receptionists as a resource for information and guidance
- Ability to understand and follow written and oral instructions
- Ability to establish and maintain successful working relationships with the public, school system staff and fellow employees
- Possesses a congenial personality with the ability to converse in a professional manner in all situations
- Excellent human relations and interpersonal relations skills

**Physical Requirements/Working Conditions**

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in classrooms, offices, work stations and meeting rooms.

The position requires occasional walking, standing, sitting, bending, stooping, kneeling, crouching, crawling, and lifting/carrying work related items weighing less than 40 pounds, such as books, papers and presentation materials. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Attendance at conferences and professional development is required. Work involves everyday risks and discomforts which require normal safety precautions when operating equipment or performing job duties. May work prolonged or irregular hours and must be able to maintain emotional control under stress.

**Additional Information**

Primary Location: TEXAS-SUGAR LAND

Work Locations: ADMINISTRATION BUILDING 16431 LEXINGTON BLVD. SUGAR LAND 77479

Job: Staff

Organization: DEPARTMENT

Position Calendar: 238JUL

School Year:2024-2025

Salary Grade: 403

Unposting Date: Jun 21, 2024, 11:59:00 PM