Csr/personal Banker

Position Description**:Overview**:
This employee provides a variety of service functions, including, but not limited to, processing savings account, checking account and loan transactions, cashing checks, and selling cashiers checks and money orders. This employee will also routinely perform Personal Banker functions. CSR responsibilities will be most of the requirements for this position with Personal Banker duties included as necessary. All employees positively contribute to the success of Shelby State Bank by assisting fellow team members and branches. All duties will be performed in an effort to promote team-work within the office and the entire organization.

Responsibilities and Results:
Will complete 3-week CSR Training course before beginning work in their hiring office, as well as any additional training assigned by their supervisor.

Will complete 3-week Personal Banker course.

Will assure customer satisfaction by representing the bank and its products and services to the customer in a courteous, professional manner.

Will provide prompt, efficient, and accurate service.

May be asked to attend CARE Development customer service training.

Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement, negotiability, and funds availability, and enters the transactions through an on-line teller terminal. Maintains and safeguards own cash balances within security guidelines.

Processes credit card cash advances using on site authorization equipment and enters the transactions through an on-line teller terminal.

Cash checks and processes withdrawals from savings and checking accounts after verification of signatures and account balances, according to the Shelby State Bank check cashing policy. Inspects all checks bonds, money orders, savings withdrawals, etc. for negotiability. Obtains proper approval as required.

May cross-sell all bank products, as well as make referrals to the financial advisor, bank-owned insurance agency, and any other current or future subsidiaries of the bank.

Assists customers with all their financial needs and cross-sells products by being knowledgeable in all services offered by the bank.

Develops and maintains good relationships with customers and co-workers.

May help customers decide what types of products or services would best suit their needs.

May open new deposit accounts for customers using the BPM documentation system and Navigator processing system. Accounts will include all checking and savings accounts offered by the bank.

May deal with difficult or irate customers in resolving issues and problems.

May make changes to customer accounts with proper documentation using the BPM documentation system and Navigator processing system.

May research customer inquiries regarding accounts and transactions.

Escorts customers to their safe deposit boxes using proper signature controls.

Accepts stop payment orders from customers.

Accepts change of address information from customers using proper documentation.

May be given supervisor override authority in their office to be determined by branch supervisor.

May be asked to assist in training new employees as required.

May assist CSRs in balancing daily transactions, verifying tickets, counting cash, daily balancing of branch and complex work-related matters.

May perform monthly audits as instructed by supervisor.

Prepares form letters and may compose and type other letters to customers regarding inquiries into transactions directly affecting them.

Performs related duties as assigned.

**QUALIFICATIONS**

Education:
High school diploma or GED required.

Work Experience:
Prior cash handling experience preferred.

1+ years of customer service experience preferred.

Skills and Knowledge:
Ability to operate standard office equipment including an adding machines and computer.

Good math, written and verbal skills required.

Demonstrated ability to maintain integrity and privacy of confidential information.

Ability to work well under pressure and quickly assess and respond appropriately to questions.

Ability to adapt to change and learn quickly and multi-task.

Good organizational skills, excellent attention to detail, excellent communication skills.

Ability to work as contributing member within the team.

Results driven, self-starter.

Other Job Responsibilities:
Ability to process requests with accuracy and speed.

Employee will adhere to the Shelby State Bank Professional Business Attire requirements.

Interpersonal skills to represent the bank in a positive way in dealing with customer transactions and interaction with co-workers.

May be asked to travel to other offices to work as needed.

Will attend branch staff meetings and bank employee meetings as required.

Will routinely perform both CSR duties and Personal Banker duties simultaneously as necessary, with CSR duties being the majority of the requirement.

Working Conditions:
Minimal