Home Care Retention Specialist

2 weeks ago


Bronx, United States Heart to Heart Home Care Full time

**Job description**

Heart to Heart Home Care is seeking an experienced Home Care Retention Specialist to join our growing team

**Responsibilities**:

- Follow up with **all **required parties to ensure resolution and continuation of the patient services in an event of possible discharge.
- Create, optimize, and evolve retention strategies to sustain patients.
- Analyze customer feedbacks to identify & assess customers’ needs to achieve superior customer satisfaction.
- Build sustainable relationships with patients through open & continuous communication.
- Uphold the highest level of integrity and customer service.

**Requirements**:

- **Must **be fluent in conversational Spanish.
- Ability to follow up and research customer concerns and communicate all obtained information to appropriate parties.
- Ability to develop new techniques to ensure customer preservation.
- Exceptional documentation skills.

**Job Type**:
Full-Time

**Salary**: $18.00 - $23.00 per hour

**What we offer**:

- **Supportive management team
- **Growth opportunities**:

- **401K Retirement Benefit**:

- **Sick day and PTO benefits**:

- **Employee of the month incentive**

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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