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Customer Service Technician

3 months ago

Jasper, United States Indy Leasing dba Aarons Full time

**Aaron’s Customer Service Technician**

Aaron’s Customer Service Technicians are recognized as the front line to our customers both for deliveries and sales. As brand ambassadors, their goal is to provide a top-notch, red carpet customer experience and increase sales execution. As a Customer Service Technician, you will be responsible for delivering, installing, and demonstrating merchandise in our customer’s home, while providing outstanding customer service and increasing sales along the way

**Skills for Success**

Customer Service Technicians are professional, courteous and genuinely enjoy working with people. Solid communication skills, a working knowledge of electronics, and dependability are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

**The Work**
- Load, secure and protect product in delivery vehicle and safely transport merchandise without damage
- Verify product information and accessories to ensure it matches deliveries and returns
- Ensure all merchandise is clean and in operating condition prior to delivery
- Offload, install and demonstrate merchandise for our customers safely
- Perform routine service calls, product exchanges and assist with merchandise returns
- Confirm customer identification, collect money and obtain customer signature on lease agreements
- Assist sales team with field marketing programs requested by store management
- Support in maintaining the showroom floor and store’s warehouse by moving and organizing merchandise
- Maintain the store’s warehouse in a neat and orderly manner
- Safely operate delivery vehicles and follow delivery schedule set by management
- Accurately document all vehicle movement on daily route sheets
- Team partnership with both Sales Manager to drive revenue and to meet and exceed daily, weekly and monthly sales goals
- Accept and process customer payments
- Update customer information and account statuses
- Answer incoming service calls
- Process order forms and references
- Maintain the appearance and organization of the customer transaction counter
- File and maintain customer information
- Assist customers on the showroom floor
- Assist in the maintenance of the showroom including but not limited to cleaning, organizing, and merchandising
- Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
- Any other reasonable duties requested by management

**Requirements**:

- Valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record)
- Must meet DOT requirements to obtain certification
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper customer service etiquette
- Uphold the Aaron’s brand and protect company assets
- Maintain a professional appearance
- Strong technical skills and/or working knowledge of products