Dispatcher

4 weeks ago

Brooklyn, United States Gypsum Management & Supply Full time

Founded in 1971, Gypsum Management & Supply, Inc. (GMS) is the leading North American specialty distributor of interior building products. Our product offerings of wallboard, ceilings and complementary construction products are designed to provide a comprehensive solution for our core customer
- building contractors who install our products in commercial and residential buildings. GMS's operating model enables GMS to continue to grow and expand in scope, while maintaining a high level of customer service, promoting an entrepreneurial culture, and preserving the customer intimacy of a local business.

GMS and its family of companies operate a network of nearly 300 building product distribution yards, and more than 100 tool sales and service centers, for customers across the U.S. and Canada. The Field Support Center in Tucker, Georgia serves each GMS location, providing the support needed to enable local teams to deliver outstanding service to contractors and builders in their local communities.

**Position Summary**:
The primary function of a dispatcher is to direct and coordinate the ordering and delivery of materials to customers in the day-to-day operations. The Dispatcher adheres to and promotes corporate policies and manages the general use of equipment, trucks, delivery personnel and materials. This employee directs all activities that concern delivery, warehouse and facilities.

**Duties & Responsibilities**:

- Responsible for the fast, accurate processing of sales orders, setting up job’s information, confirming & appropriate reports which support sales order processing
- Processing credit memos on the computer
- Assist customers with will call orders
- Supervises stocking crews, conducts performance reviews and employee orientation, and coordinates driver training
- Schedules and dispatches crews to maximize time efficiency and monitors labor costs on each job
- Computes payroll accurately and on time
- Trains new stockers on how to perform job safely and correctly
- Completes new hire and training paperwork in a timely manner
- Ensures compliance with VCR program
- Responsible for triple count and job completer program
- Responsible for front counter, office/dispatch, restroom and yard/warehouse cleanliness
- Responsible for ensuring that trucks are clean
- Performs job in a safe manner

**Basic Qualifications**:

- High school diploma, required
- College degree, preferred
- Minimum 2 years of related work experience
- Strong Microsoft office skills
- Ability to quickly and accurately perform basic math skills
- Ability to quickly read a road/geographical map and communicate directions
- Organization skills demonstrated in job performance
- Demonstrated ability to follow instructions with limited guidance

**Core Competencies**:

- Ability to self-manage, show initiative and be proactive
- Communicate professionally, both verbally and in writing to coworkers and customers

**Physical Requirements**:

- Must be able to remain in a stationary position in an office environment 80% of the time.
- Occasionally, move about inside the office to access files, office machinery, etc.
- Must be able to operate basic office machinery.
- Must be able to communicate with team and management and be able to exchange accurate information in these situations.

**Required Cognitive Skills**:

- Must be able to problem solve and prioritize tasks.
- Must be able to manage stress depending on deadlines and ongoing projects.
- Must be able to multitask.
- Must be able to receive and analyze information.
- Must be able to quickly communicate solutions if problems occur.
- Must be able to demonstrate a high degree of sound judgement and initiative.

**Benefits & Perks**:

- Medical, Dental, Vision, Disability & Life Insurance
- Wellness Benefits
- 401(k) Retirement Plan
- Employee Stock Purchase Program
- Paid Holidays & Vacation Days
- Professional Growth Opportunities
- Development & Training Programs

EQUAL OPPORTUNITY EMPLOYER

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

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