Administrator Newton

**votre rôle**:
**Administrator Newton**

Supervise / Manage Workstation Tools:

- Mandora (telephony): manage profiles, flows, services, and queues. Propose organizational schemes adapted to activity evolutions. Participate in QPM.
- Supervise and administrate the unified differentiation database.
- Manage voice guide requests and supervise existing voice guides.
- Manage interactions manager code with site code and attachement.
- Enrich the mail library in project and run mode.
- Manage rights and update data quality on Internal tools.

Supervise flows:

- Analyze data from Business Object Newton.
- Propose action plans as part of continuous service quality improvement.
- Project Management:

- Contribute to the development of new Newton features.
- Configure new features.
- Deploy new mailboxes on Newton.
- Deploy business continuity plan in case of issues.

Continuous Improvement
- Be a driving force for evolving digital and automated solutions and for developing the growth of our customers' digital uses and the operational efficiency of our internal teams. Capitalize and share best practices with all project stakeholders.

**votre profil**:
Skills:

- You have leadership skills and enjoy working cross-functionally with different stakeholders.
- You enjoy direct contact and relationships with customers.
- You know or are interested in new technologies and agile methodologies.
- You can manage with dashboards.
- You know how to prioritize and organize.
- You can handle complex situations.
- You have worked or wish to work closely with other Cross-functional teams.

Level:

- Bachelor's degree / Telecommunications diploma or equivalent.
- 3 to 5 years of business experience and IP telephony management.
- Customer Relationship.
- Knowledge of Orange Business tools is a definite advantage.
- Project/time management.

Languages - French and English - Business proficiency.

**le plus de l'offre**:
The Digital Customer Experience team of the Digitalization Competence Automation Performance Department, in close collaboration with many entities (France and International), pilots the orchestration of end-to-end customer digitalization and brings its functional expertise on all activities of digital solutions to support enterprise customers, as well as internal teams in the optimal use of the deployed digital & automated solutions.

**contrat**:
CDI