Junior Helpdesk Technician

SMX is seeking a highly motivated Helpdesk Technician with demonstrated proficiency in customer service and support.

**This position requires the ability to obtain a DoD secret security clearance which requires US citizenship for work on a DoD contract.**

**Essential Duties & Responsibilities**
- Provides first level technical support for personnel in various locations who have NMCI assets and peripherals
- Generates, monitors, and tracks Move-Add-Change (MAC) requests for funded services
- Addresses, escalates and/or tracks local technical issues and remediation
- Facilitates collection of functional requirements from staff and end-users
- Follows Configuration Management (CM) processes and utilization of tools identified
- Submits Account buildouts for customers

**Required Skill & Experience**
- Required clearance: Secret or the ability to obtain
- Proficient with Windows Operating Systems
- Proficient with Microsoft Office
- Two years of customer service experience

**Desired Skills & Experience**
- Proficient user of NET and HPSM
- Knowledge of NMCI
- General IT certifications
- IT college credits especially AA or BS or BA degrees

LI-KK1 #CJPOST

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.