Front Office Lead

2 weeks ago

New York, United States Great Many Full time

Front-of-House Lead_Non-Surgical Hair Restoration Studio_

**Who We Are**

**Great Many’s mission is to make hair growth an answer, not a question. **We are a system and a studio for preserving and restoring hair, for women and men.

We are setting out to be the first brand to offer a holistic combination of (1) clinically-backed non-surgical services in a beautiful, modern, and hospitality-focused studio, (2) our own line of everyday scalp/hair care products that help current and future hair thrive and (3) access to proven prescriptions — all under one brand.

**Why Great Many?** Tackling preserving or restoring hair requires multiple pathways and patience - and today's landscape is single-solution oriented, mixed with snake oil and infomercial promises, and is incredibly fragmented (and frustrating) for the customer. We want to change that.

**An In-Studio & Online Experience. **In our first Studio, opening in Noho in May 2024, clients will be able to experience a hair consultation and access services _and_ products. Online, customers will be able to access education, proven prescriptions via telehealth, and buy our launch set of scalp/hair care products.

**Where Is Great Many Going? **Today, we’re just getting off the ground. In several years, we envision a fleet of studios dotting the US, thousands of telemedicine customers outside of our studio geography, and our expanding line of clean hair/scalp care products on shelves of incredible retail partners. Join us, and be part of the change the hair health and hair growth space needs.

**Who You Are**

As Front Office Lead at Great Many, you are the first and last impression of our clients. You have a natural hospitality-orientation, a warm and welcoming demeanor, and find joy in helping others find their way, either in-person or digitally.

In this role, you are responsible for the front-of house of our studio/clinic experience. In addition to setting the tone with clients, you are a helpful hand with our clinical team, ensuring the studio is set up for success. You have a curiosity for the hair growth/aesthetics industry and a passion for being a part of helping others look and feel their best.

**The Roles & Responsibilities**
- **Be The Face**:Greet clients in a warm and friendly demeanor and be able to thoughtfully and succinctly share who we are and what we do to new and curious clients.
- **Customer Experience & Communications**:Own the day-to-day front-of-house of the studio including but not limited to, getting clients situated, client communications including lead outreach, maintaining order in the studio.
- **Scheduling**: Use Great Many’s booking platform [Boulevard] to schedule and reschedule appointments as needed, and manage the books for optimal utilization
- **Inventory Management**: Partner with the Lead Provider on ensuring the studio has proper equipment and supplies.
- **Quality Assurance**:Maintain high standards of patient care and safety within the clinic. Ensure compliance with all relevant regulations and protocols.
- **Documentation**:Maintain accurate and detailed patient records. Keep thorough records of treatments, progress, and outcomes.
- **Continuous Improvement**:Contribute to the development of new clinic procedures and protocols to optimize efficiency and client experience and constantly make us a better place to work.

**How You Work**
- **You are hospitality-oriented** and understand how people feel matters as much as the ‘what’ of what we do, both with our team and our clients
- **You are a clear and confident communicator**, able to express what we are, what we do, and how we help people
- **You have a positive attitude** in the face of change, newness, and problem solving that comes with a new business
- **You are a creative problem solver** when it comes to figuring out new and improved ways for us to operate and find our stride
- **You are a constant learner with a growth mindset**, always seeking continuing education, new learnings, and professional development

**Your Experience**
- 2+ minimum years of experience functioning as front office/medical receptionist in an outpatient, medspa, or spa environment
- Dermatology/hair experience a plus but not a must
- Active Basic Life Safety (BLS) Certification
- Flexibility to work a 5 8’s schedule inclusive of a weekend day; hours may change based on business needs

**Your Perks**
- Competitive Salary of $26-$28/hr based on years of experience
- Paid Time Off (PTO) & NYC Paid Sick Leave
- Health, Dental & Vision Coverage
- Great Many Products & Services Discounts

**The role will be based in our first Studio in Noho, New York City.**

Great Many is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applican

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