Tax Compliance Officer

**The Position**:
**Why join the Contra Costa Treasurer-Tax Collector’s Office?**
Contra Costa County is one of the largest employers in the area offering multiple career opportunities in public service. The Treasurer-Tax Collector's Office has a staff of 30 employees organized in four divisions that provide a wide range of services for County Departments, Schools and Special Districts, and the public.

Treasurer-Tax Collector team members work in collaboration with one another and the Auditor-Controller's and Assessor's Offices to provide tax and banking services to over 40 different departments and agencies and hundreds of thousands of property owners. In order to provide the best services to our constituents and the public, we strive to recruit motivated, forward-thinking, results-driven individuals.

We are currently seeking to fill one permanent, full-time vacancy in the position of Tax Compliance Officer.

**We are looking for someone who is**:

- ** Professional and dependable.** You will be expected to work independently and represent the County in the administration and enforcement of the Collection of Unsecured Taxes.
- ** A strong relationship builder with excellent communication skills.** You will need to establish relationships with businesses and ensure that a consistent message is communicated to a variety of audiences.
- ** Creative** You will need to be able to understand the challenges of the Collection of Unsecured tax and recommend innovative ways to collect.
- ** Customer-focused.** Your role will require you to be responsive and proactive when addressing customer needs.
- ** Organized and ambitious.** You will need to balance multiple assignments and priorities in a fast-paced environment.
- ** Adaptable. **You will need to adapt to various deadlines and meet departmental goals.
- ** Focused on safety. **You will need to safely drive and operate a motor vehicle.

**What you will typically be responsible for**:

- Working with Taxpayers to set up installment plans to pay off the debt of Unsecured Taxes.
- Maintaining accurate demographics for each account.
- Skip tracing to locate debtors using various means set by the County.
- Driving a motor vehicle for field visits.
- Informing debtors of their payment status and timelines for repayment.
- Being persistent in calling and contacting debtors.
- Making contact with relevant parties via phone calls.

**A few reasons you might love this job**:

- You will work in a fun and dynamic environment with others who have strong values and integrity.
- You will have lots of interaction with the public and local businesses.
- You will be challenged daily in an ever-changing, fast-paced work environment and provide positive outcomes.
- You will gain a sense of achievement from problem-solving and helping people set up/pay off their Unsecured debt

**A few challenges you might face in this job**:

- You will need to work with taxpayers who are difficult and/or dissatisfied.
- You will need to stay current and adjust to ongoing legislative updates/changes.
- There will be seasonal fluctuations in your workload.
- You will be expected to process a high volume of work.
- You will work in a fast-paced environment.

**Competencies Required**:

- ** Self-Management**: Showing personal organization, self-discipline, and dependability
- ** Attention to Detail**: Focusing on the details of work content, work steps, and final work products
- ** Oral Communication**: Engaging effectively in dialogue
- ** Listening**: Fully comprehending spoken communication
- ** Negotiating**: Reaching mutually satisfying agreements and compromise
- ** Professional Impact**: Presenting self as a positive representative of the organization
- ** Building & Maintaining Relationships**: Establishing rapport and maintaining mutually productive relationships
- ** Handling & Resolving Conflict**: Managing interpersonally strained situations
- ** Reading Comprehension**: Understanding and using written information
- ** Analyzing & Interpreting Data**: Drawing meaning and conclusions from quantitative or qualitative data

**Minimum Qualifications**:
**Education**: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

**Experience**: Either: One (1) year of full-time or its equivalent experience in the area of revenue collection and/or investigation of delinquent accounts in a collection environment. or Three (3) years of full-time or its equivalent clerical or administrative experience involving the collection and/or investigation of delinquent accounts.

**Desirable Qualifications**:

- Experience in Collections Call Center Environment
- Knowledge of field collections
- Knowledge of California Revenue and Taxation Code
- Knowledge of Summary Judgement and Bank Levy Processes
- Knowledge of Collection System
- Knowledge of Fair Debt Collections Practice Act

**Selection Process**:
**The oral assessment is tentatively scheduled to take place