Customer Service Representative

2 weeks ago


Gary, United States Metal Processing Corporation Full time

Job functions:

- Provide customer support to MPC customers
- Receive and analyze customers' orders as to completeness of specification, price and ready to ship dates
- Verify accuracy of all work that is submitted to prevent errors
- Enter sales order into the computer system - STELPLAN
- Monitor orders to provide status updates to customers
- Respond to customer inquires, concerning ready to ship dates, pricing, returns and credits
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Place or cancel orders
- Utilize computer technology to place orders and assist customers
- Work with customer service manager to ensure proper customer service is being delivered.

**Requirements**:

- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Strong working knowledge of Microsoft Office
- Knowledge of STELPLAN a plus
- Familiarity with steel production and processing
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent

Customer service representative top skills & proficiencies:

- Customer Service
- Product Knowledge
- Quality Focus
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask
- Patience
- Positive Attitude
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
- Computer Skills

Work Remotely
- No

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

Work Location: In person



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