Program Director
3 weeks ago
**Responsibilities & Duties**
As a member of Gospel Rescue Mission’s Leadership Team, the Program Director is responsible for but not limited to the following:
**Management of the Program Department: Recovery, Workforce Development, Intake, Shelter, and Housing**
- Establish and build healthy Christ-honoring relationships with guests and staff while maintaining the Code of Ethics. Responding professionally and ethically, including cultural responsiveness and trauma-informed best practices, is essential.
- Pray with, coach, lead, and develop all Program managers and staff.
- In collaboration with the Senior Program Director, actively participate and maintain the Standard of Excellence.
- Assist the managers in overseeing, providing guidance, direction, and supervision to **the Recovery Manager, Workforce Development Manager, Shelter & Housing Manager, and Intake Manager** and evaluate work performance.
- In collaboration with the Senior Program Director, evaluate and implement the program manual.
- Coordinate ongoing meetings with managers to discuss guest or program issues.
- On occasion, observe program classes and services to ensure that the teaching and environment are of high standard and effectiveness.
- Ensure the organizational culture, including mission and core values, is appropriately and successfully implemented.
- Support managers and staff in leading guests in the accountability process.
- Teach devotions or classes as needed.
- Along with program managers, monitor and maintain thorough and complete guest records and ensure compliance with GRM policies, procedures, and web-based guest record system expectations.
- Work in collaboration with GRM Community Partnership Liaison regarding partnership services.
- Monitor budget financial matters, including the approval of department expenditures, in collaboration with the Senior Program Director.
- Develop and maintain positive relationships with outside agencies, referral sources, and partner organizations.
- Help develop and maintain healthy and productive relationships between GRM Teams, including coordinating schedules or activities to meet the needs of other GRM Teams.
- In collaboration with the Senior Program Director, develop and implement service delivery or program changes.
- Ensure that directives of the Senior Program Director are carried out.
- Communicate and coordinate needs with the Safety and Security Team and report and resolve any security or safety issues.
- Ensure that staff follows any required best practices, such as proper mandated reporting, guest confidentiality, guest advocacy and documentation, notification of child abuse to authorities, etc.
- Intervene in volunteer issues with the program manager and the Volunteer Team.
- Coordinate and plan staff retreats in collaboration with the Senior Program Director.
- Intervene in guest conflict resolution or unusual guest needs as needed.
- Approve all guest and staff outings and assist when needed.
- Oversee outings and assist managers with developing community service outreach projects.
**Leadership Team Expectations**
- Be consistent with meaningful communication. Give recognition and praise. Provide feedback, mentorship, and training. Find ways to foster a sense of community at work. Create a safe space for failure. Provide strong leadership and a clear vision. Hold yourself and others accountable. Demonstrate good problem-solving skills and abilities. Avoid micromanaging - provide empowerment. Be an effective decision-maker/solution provider. Put people first. Be honest. Be dedicated. Uphold healthy work/life balance.
- Provide leadership and supervisory support to Guest Services, Workforce Development, Children Services, and GRM teams.
- Manage, address, and coach team situations and responsibilities in collaboration with the senior director of the program and director of human resources.
- In collaboration with the Director of Human Resources and Senior Director of Program, participate in interviewing, hiring, training, evaluating, coaching, recognition, disciplining, and termination of direct reports as necessary.
- Assist the Senior Director of the Program and Executive Team in resolving all complaints from guests, staff, volunteers, and partner/outside agencies or entities.
- Attend professional training and networking opportunities as directed.
- Manage employees’ web-based time and attendance records.
- Support and attend GRM team meetings.
- Provide weekly reports as directed.
- Perform other duties as assigned.
**Strategic Plan Implementation**
- Assist managers with establishing and accomplishing goals and objectives for each service area.
- Frequently evaluate the service delivery effectiveness of each service area.
- Coordinate ongoing meetings with managers to review overall service delivery.
- In a moderate to fast pace, achieves weekly, monthly, quarterly, and annual success goals (and others) as approved by GRM benchmarks and strategic plan.
**Reports
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