Audience Services Manager

3 weeks ago


Oakdale, United States CM Performing Arts Center Full time

The CM Performing Arts Center is seeking an Audience Services Manager. The Audience Services Manager is responsible for ensuring a quality theatre experience for all audience members and managing day-of-show operations such as box office, concession, ushers, etc.

**Position Type**: Employee Part Time - $25/hr
**Schedule**:Dependent on performance schedule (typically shows fall around the times of Friday 6:00-11:00pm, Saturday 12:00-5:00pm, Saturday 6:00-11:00pm, and Sunday 12:00-5:00pm). There are a number of weeks off with limited or no performances scheduled.
**Reports to**: CEO & Executive Artistic Director

**Key responsibilities include**:

- Manage volunteer house managers, concession salespeople, and ushers.
- Manage all volunteer communications and scheduling.
- Cultivate volunteer relationships, host engagement events, and recruit new volunteers.
- Coordinate purchasing and ordering of concession inventory.
- Manage Concession POS system ensuring accurate inventory reporting and item pricing.
- Train new and existing volunteers on operational procedures.
- Act as a hands-on manager-on-duty for all performances, ensuring performances begin on time, and handling any patron issues.
- Ensure lobby, box office, theater, and concession areas are clean and organized at all times.
- Perform daily walkthrough of front of house areas to ensure they are up to quality standards.
- Other projects/duties as assigned for the overall benefit of the organization.

**Requirements**:

- Excellent customer service and guest experience skills.
- Proficiency in Microsoft Office and Google Suite.
- Good computer skills and ability to learn new software programs quickly.
- Excellent leadership and motivational skills.
- Experience working with volunteers.
- Experience in the performing arts is strongly recommended.
- Experience in education and/or the non-profit sector is a plus, but not required.
- Excellent written and verbal communication skills.
- Ability to manage projects through completion with mínimal supervision.

**Job Type**: Part-time

Pay: $25.00 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- Employee discount

Shift:

- Day shift
- Evening shift

Weekly day range:

- Every weekend

**Experience**:

- Customer Service: 1 year (required)
- Performing Arts: 1 year (preferred)

Work Location: In person



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