Inside Sales Associate
5 days ago
**Job duties include**:
- Assist Support Technicians with quote, order, and RMA questions
- Assist customers and Support Technicians with issues on ConfirmDelivery and EZ-Confirm product questions
- Keep records of customer interactions in ticketing system and file documents electronically
- Help to maintain customer records by updating account and asset information in ERP and ticketing systems
- Answer Customer Support phone line when Customer Support Technicians are unavailable and transfer or take messages
- Performing related duties as assigned
- Experience with sales order entry
- Familiarity with Enterprise Resource Planning software
- Strong communication skills, both written and verbal
- Excellent problem-solving and multitasking skills
- Experience with Microsoft Office
- Comfortable learning new software systems and new processes
- Happy working in a dynamic, entrepreneurial organization
**Company Description**:
**Benefits**:
- Competitive Wages
- Paid Holidays
- Paid Time Off
- 401(k)/Roth with company matching up to 6% and 100% immediate vesting after 90 days
- Medical Insurance
- Company-Paid Short - and Long -Term Disability
- Wellness program
- Employee referral program
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