Patient Care Coordinator, Mental Health

3 weeks ago

Vienna, United States The Ross Center Full time

NO REMOTE OR TELEWORK OPTIONS. 8-4:30 Monday through Friday, Some Saturdays, periodically cover evenings when other staff are off

Job Title: Patient Care Coordinator (Mental Health)

The Ross Center is a premier mental health practice, delivering a full spectrum of sophisticated psychiatric and psychological services that result in meaningful change for you and your family.

LOCATION: Vienna, VA

SUPERVISION RECEIVED: Reports to DC/VA Office Manager.

SUPERVISION EXERCISED: None.

FLSA STATUS: Non-exempt.

ESSENTIAL FUNCTIONS:
1. Answers telephones promptly and in a polite and professional manner.
2. Provides friendly, and quality patient care.
3. Oversees patient flow and ensures patients are seen in a timely manner.
4. Complies with HIPAA and OSHA rules and regulations.
5. Documents concise, thorough, and accurate information.
6. Registers new patients into OnPatient Portal and DrChrono EHR system.
7. Schedules appointments for existing and new patients via Zoom.
8. Assists patients in completing all necessary forms.
9. Updates patient information (i.e., demographics) in DrChrono.
10. Understands when to escalate calls to clinicians/Office Manager/Director.
11. Collects patient fees, process credit card transactions, and collect balances due from patients.
12. Supports organizational changes.
13. Demonstrates flexibility in providing coverage and/or availability via scheduling adjustments.
14. Makes reminder calls as requested.
15. Back office support (manage accounts receivable, run reports)
16. Aids with mailings and other projects (i.e., marketing projects).
17. Provides programs support for a variety of The Ross Center Programs (i.e., Professional Development, Groups, Forensics Program and Intensive).

18. Maintains strictest confidentiality.
19. Tidy waiting area, kitchen, and assists with supply inventory and stocking.
20. Other duties as assigned by the Office Manager or Office Directors.

The job holder must demonstrate current competencies applicable to the job position.

EDUCATION:
Bachelor's degree preferred.

EXPERIENCE: Minimum of two years’ experience in clinical, hospitality or customer service environment.

REQUIREMENTS: None.

KNOWLEDGE:
Knowledge of grammar, spelling, and punctuation to type correspondence.

1. Knowledge of billing practices and clinic policies and procedures.
2. Knowledge of medical terminology is helpful.

SKILLS:
2. Skill in using a calculator.
3. Skill in typing.

4. Intermediate Microsoft Office Knowledge, specifically Outlook, Excel, PowerPoint, Word.

ABILITIES:
1. Ability to communicate effectively and work with others.
2. Ability to understand and interpret policies and regulations.
3. Ability to prepare documents in response to complaints and inquiries.
4. Ability to read, understand and follow oral and written instruction.
5. Ability to demonstrate excellent customer service.
6. Ability to exercise good judgment to handle calls appropriately.
7. Ability to work quickly and multi-task effectively and efficiently.
8. Ability to handle confidential and sensitive information.
9. Ability to treat all patients with the utmost kindness and consideration in the most trying situations.
10. Ability to relate to patients, through familiarity with medical terminology and triage procedure.

11. Must be innovative, solution driven and forward-thinking.

ENVIRONMENTAL / WORKING CONDITIONS: Work is performed in an open office environment. Involves frequent contact with staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people.

PHYSICAL/MENTAL DEMANDS: Work may require hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time.

This job description is intended to provide only basic guidelines for meeting job requirements.
Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. This job description is not to be construed as a contract for employment.

Pay: From $20.02 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Medical specialties:

- Psychiatry

Schedule:

- 8 hour shift
- Day shift
- Evening shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service: 3 years (required)

Work Location: Multiple locations

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