Advanced Medical Support Assistant

1 week ago

Fort Detrick, United States US Veterans Health Administration Full time

**Duties**:
**Area of Consideration (AOC) for Referrals:1st consideration**: Current Facility VA employees
**2nd Consideration**: All others based on OIG Hard to recruit and retain list FY 2024.
After comparing the OIG report and VHA workforce planning cycle findings, VHA requested and received approval from the Secretary to waive Veterans' preference for 12 hybrid title 38 occupations for FY 2024. The provisions of 38 U.S.C. 7412 do not supersede the terms of local/national labor master agreements.

The work of an **Advanced Medical Support Assistant (AMSA)** includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.]

**Duties may include but are not limited to**:

- Perform at a competent level and work collaboratively in the Non-VA Care Coordination coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
- Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
- Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
- Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Responsible for maintaining/scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party
- Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- Maintains patient's confidential records, copies, and file documentation.
- Scans and enters information into VISTA, CPRS.
- Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA policy. Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.
- Analyzes situations to determine what decisions can be made or if advise of higher authority is needed.
- The primary age of Veterans receiving services is typically between 18 and 80 years of age. This position requires the incumbent to possess or develop an understanding of the particular needs of these types of patients. Sensitivity to the special needs of all patients in respect to age, developmental requirements, and culturally related factors must be consistently achieved.

**Work Schedule**: Varied Shifts to be discussed during interview process, however most shifts are Monday-Friday 8-4:30 pm

**Compressed/Flexible**:Not Available

**Telework**: Not Available

**Virtual**: This is not a virtual position.

**Functional Statement #**: 000000

**Relocation/Recruitment Incentives**: Not Authorized

**Permanent Change of Station (PCS)**:Not Authorized

**Fi**nancial Disclosure Report**: Not required

**Paid Time Off**: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

**Parental Leave**:After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

**Child Care Subsidy**:After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66**.**
**Retirement**: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

**Insurance**:Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

**Medical Support Assistant**:vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

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