Guest Service Representative

3 weeks ago


Mount Holly, United States Holiday Inn Express and Suites Full time

What does it take to be a GREAT front desk agent? Someone who is a fast learner, has a positive attitude, can handle multi-tasking, can provide exceptional customer service to our guests. You will be expected to work in a team environment, but also alone at times. During some shifts, you may be the 'manager on duty' as a manager is not always present. Opera experience preferred, but if you are a great fit, we are willing to train the right person Nights, Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day We are looking for someone who has full flexibility.

Duties and Responsibilities (including but not limited to):

- Responsible for greeting each and every guest as they enter and exit the building
- Responsible for checking guests in and out of the hotel
- Responsible for answering phones and transferring calls to the appropriate hotel department when necessary
- Responsible for booking/modifying reservations for guests
- Answer various questions from guest in a pleasant manner
- Respond effectively to guest complaints and provide excellent customer service to hotel guests
- Complete in full a daily front desk checklist
- Run various reports on the Front Desk System for management
- Deliver items to guest rooms
- Lift and organize packages for guests and also hotel inventory orders
- May be asked to perform duties in other areas of the hotel when short staffed
- Refill coffee canisters and bake cookies when required
- Responsible for maintaining cash drawer contents and making change for guests
- Responsible for completing all required training in a prompt manner as assigned by management
- Other duties as assigned by management

**Requirements**:

- Must have reliable transportation to/from the hotel
- Must be able to work weekends when required
- Must arrive on time for scheduled shift to relieve previous shift
- Must be able to understand and carry out instructions
- Must be able to bend, stand, and walk during the full shift
- Must be able to lift 20 pounds
- Must be able to maintain a professional manner in stressful situations
- Must be able to communicate on the phone and in person and answer questions from guests in a prompt manner
- Must be able to use math skills to calculate appropriate change to guests
- Must be able to work a full shift with no break
- Must answer phone calls from management promptly when off property
- Must have experience in customer service and preferably hotel experience
- Must possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
- Must wear hotel provided uniform and adhere to requirements on appropriate work attire

**Job Types**: Full-time, Part-time

**Job Type**: Part-time

Pay: $15.13 - $16.50 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person



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