Patient Access Clinical Scheduler- Rn/lpn, Saint

4 weeks ago

Bartlett, United States Conifer Revenue Cycle Solutions Full time

**JOB SUMMARY**

Responsible for accurately scheduling diagnostic and/or surgical procedures. Demonstrates practice of nursing process, receives verbal orders from physicians and ensures that the documented order is obtained as well as manages all other orders for scheduled patients. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications and ensures patients are properly bedded.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Include the following. Others may be assigned._
- Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.
- Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
- Notifies customer of physician order, pre-authorization and other financial clearance requirements.
- Performs functions of other PASU functions or registration when requested.

**Qualifications**

**KNOWLEDGE, SKILLS, ABILITIES**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Prior RN or LPN clinical experience is mandatory and UR and/or management experience is highly encouraged.
- Minimum typing skills of 35 wpm
- Demonstrated working knowledge of software/system/equipment.
- Knowledge of function and relationships within a hospital environment preferred
- Advance Customer service skills and experience
- Ability to work in a Call center environment
- Ability to receive and express detailed information through oral and written communications
- Course in Medical Terminology required
- Advanced understanding in surgery procedure scheduling preferred
- High achievement in productivity.
- Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
- Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
- This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.

**EDUCATION / EXPERIENCE**
- Include minimum education, technical training, and/or experience required to perform the job._
- High School Diploma or equivalent
- Graduate of a professional nursing program with a current LPN or RN licensure is preferred.
- 2-5 year administrative experience in medical facility, health insurance, or related area.
- 3+ years in Patient Access/Scheduling preferred.
- Some college coursework is preferred

**PHYSICAL DEMANDS**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- _Must be able to sit at computer terminal for extended periods of time_
- Occasionally lift/carry items weighing up to 25 lbs.
- Frequent prolonged standing, sitting, and walking

**WORK ENVIRONMENT**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Hospital administration
- Can work in patient care locations which include potential exposure to life-threatening patient conditions.

**OTHER**
- Must be available to work hours and days as needed based on departmental/system demands.
- Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients.

2305017002

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