Sales Associate

3 weeks ago

Sugar Grove, United States Ace Hardware Sugar Grove, IL Full time

Sugar Grove Ace and Sugar Grove Pet Supply are locally owned and operated and are a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in Illinois in 1924 and has grown to include more than 5,000 stores in 50 states and more than 70 countries around the world. As part of a cooperative, every Ace store is independently owned and is uniquely tailored to meet the needs of its local community. Our tagline "The Helpful Place" says it all. Our mission is to sell quality merchandise at competitive prices and to strive to become the most helpful hardware store ON THE Planet. Our experienced Associates will do their very best to help our customers. We will do this within a clean, convenient and fun shopping environment for our customers to enjoy.

Position Summary
The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Major Responsibilities

**The major responsibilities for this position include**:
Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
Maintain awareness of all promotions and advertisements.
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Responsive of safety issues
Conscious of shoplifting activity
Solicit customers to open an Ace Rewards card
Answer customers questions and provide information on procedures and policies

Minimum Requirements

**The minimum requirements for this position include**:
**Education/Training**: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.
**Experience**: Sales and marketing experience with retail programs, establishing relationships and working with customers
Previous experience in a retail environment either in marketing, sales, or back office.
**Skills/Knowledge**: Knowledge of retail computer systems, MS Word and Excel a plus.
A commitment to service excellence and customer satisfaction
Solid team player with excellent interpersonal skills
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

**The minimum physical requirements for this position include**:
Must be able to lift 50 pounds frequently to load and unload customer orders.
Ability to stand for an extended period of time
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.

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