Manager, Implementation

1 week ago

New York, United States Rippling Full time

**About Rippling**

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

**About the role**

We are looking for a seasoned customer success leader to join our Implementation team. As a first-line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.

**What you will do**
- Develop Implementation Managers through hands-on coaching and mentorship- Support hiring & onboarding of new Implementation Managers- Successfully resolve customer escalations for maximum satisfaction and positive relationships- Drive customer adoption of key features and best practices- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency- Track, monitor & continuously improve performance on key metrics & KPIs- Collaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

**What you will need**
- 5+ years of SaaS experience in professional services, implementation, or customer success- 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance- Ruthless prioritization and time management- Boundless energy to help your team and your customers...all with a “can-do” attitude- Strong attention to detail and ability to solve complex, interdependent problems
- Flexible to scaling and changing organizations and responsibilities

**Additional information**

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location.
- #li-hybrid_

  • Implementation Manager

    Found in: beBee S US - 3 weeks ago

    New York, United States Healthee Full time

    DescriptionIt's 2024, and we believe that health benefits should be as simple as breathing. Welcome to Healthee - your digital compass to navigate the vast world of healthcare benefits. Imagine discovering your coverage, identifying the right provider, understanding your costs, and booking an appointment-all in the time it takes to send a tweet!...

  • Implementation Manager

    Found in: beBee jobs US - 3 weeks ago

    New York, New York, United States Healthee Full time

    DescriptionIt's 2024, and we believe that health benefits should be as simple as breathing. Welcome to Healthee - your digital compass to navigate the vast world of healthcare benefits. Imagine discovering your coverage, identifying the right provider, understanding your costs, and booking an appointment-all in the time it takes to send a tweet That's what...

  • Senior Implementation Manager

    2 weeks ago

    New York, United States Venn-Corp Full time

    About Venn We're a bold and forward-looking team of engineers and innovators with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we've been focused on creating human-focused, tech-first tools and experiences for seamless living. Today, our...

  • Client Implementation Manager

    18 hours ago

    New York, United States NationStaff, Inc. Full time

    Job SummaryWe're seeking an experienced and talented client implementation manager to join a growing FinTech startup. Our team is rapidly growing and there is ample opportunity to lead and define your role. The successful candidate will work closely with our B2B clients to manage all phases of the implementation lifecycle, from initial onboarding through...

  • Change Management and Implementation Lead

    4 days ago

    New York, United States TheStaffed Full time

    Our client, a top-tier Management and Strategy consulting firm is seeking a qualified Change Management and Implementation Lead for a top tier US Bank. The ideal candidate will support a new initiative to implement the SAP Fieldglass SOW module to manage our fixed-fee consulting engagements and related invoicing. Post-implementation, this new module will...

  • Health Information System Architect

    1 week ago

    New York, United States Recruitment Manager Full time

    Location: Albany, NY – Can be Remote, Hybrid or On-site. There could be light travel – 10-20% for initial onboarding. Job Duties: Resources will work as part of an existing team, supporting an existing application platform and contributing to efforts working on potential modernization enhancements such as: Supporting conversion of mainframe screens to...

  • Implementation Manager

    Found in: Appcast US C2 - 6 days ago

    New York, United States Swift Strategic Solutions Inc Full time

    A technology services client of ours is looking for Implementation Manager skills their ongoing projects.Below are the additional details of this role: Required Skills:7+ years’ experience implementing TI PLUS applications is a MUSTExperience leading a team during a TI PLUS implementation project is a MUSTExperience as a Business Analyst in the Financial...

  • Implementation Manager

    Found in: Appcast Linkedin GBL C2 - 6 days ago

    New York, United States Swift Strategic Solutions Inc Full time

    A technology services client of ours is looking for Implementation Manager skills their ongoing projects.Below are the additional details of this role: Required Skills:7+ years’ experience implementing TI PLUS applications is a MUSTExperience leading a team during a TI PLUS implementation project is a MUSTExperience as a Business Analyst in the Financial...

  • Implementation Manager

    5 days ago

    New York, United States Swift Strategic Solutions Inc Full time

    A technology services client of ours is looking for Implementation Manager skills their ongoing projects.Below are the additional details of this role: Required Skills:7+ years’ experience implementing TI PLUS applications is a MUSTExperience leading a team during a TI PLUS implementation project is a MUSTExperience as a Business Analyst in the Financial...

  • Implementation Consultant

    3 days ago

    New York, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionThe Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term success. He or she will serve as a product expert and technical resource for both...

  • Implementation Consultant

    3 days ago

    New York, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionThe Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term success. He or she will serve as a product expert and technical resource for both...

  • Implementation Consultant

    3 days ago

    New York, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionThe Implementation Consultant is responsible for advising new customers throughout the onboarding process by providing technical configuration, administrative training, and best practices for product adoption and long-term success. He or she will serve as a product expert and technical resource for both...

  • Technical Project and Implementation Manager

    6 days ago

    New York, United States Bloomberg Full time

    Bloomberg Media Sales Operations - Finance & Administration. New York, NY - Posted Apr 9, 2024 - Requisition No. 124410 The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - wh Manager, Technical, Implementation, Project Management, Project, Operations, Business Services

  • Implementation Manager

    3 weeks ago

    New York, United States Afficiency Full time

    Job DescriptionJob DescriptionCompany DescriptionAfficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell...

  • Implementation Manager

    2 weeks ago

    New York, United States Afficiency Full time

    Company Description Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is...

  • Implementation Specialist

    3 days ago

    New York, United States MetroPlusHealth Full time

    Empower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health + HospitalsMetroPlusHealth provides the highest...

  • Implementation Specialist

    2 weeks ago

    New York, United States LVI Associates Full time

    Introductory Paragraph: We are seeking a highly skilled and motivated individual to fill the position of Implementation Specialist for one of our prestigious owner/operator clients in the renewable energy sector. The successful candidate will be responsible for configuring records, displays, and reports while driving performance improvements using their...

  • Implementation Consultant

    10 hours ago

    New York, United States TalentBridge Full time

    Are you ready to embark on a journey of innovation and transformation in the realm of Oracle implementation? We are in search of a dynamic and skilled Oracle Implementation Consultant to join our team and lead the charge in revolutionizing our systems. If you have a passion for streamlining processes, maximizing efficiency, and spearheading successful...

  • Implementation Specialist

    7 days ago

    New York, United States Codat Full time

    What we do at CodatCodat helps banks build deeper connections with business customers.We offer products that make it easy to access, synchronize and interpret data from customers’ financial software for specific use cases, such as onboarding suppliers to commercial card programs and underwriting business loans.Codat is used by the largest banks in the...

  • Implementation Specialist

    2 weeks ago

    New York, United States Systems Personnel Inc. Full time

    As an Implementation Specialist, you'll play a vital role in assisting nonprofit and governmental organizations with the seamless adoption of an Accounting Suite software. This position is ideal for individuals with a background in accounting software consulting or audit, who thrive on client interaction and seek to make a tangible impact beyond traditional...