Permitting Manager

2 weeks ago

Boston, United States SimpliSafe Full time

**About SimpliSafe**:
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

**Why are we hiring?**:
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

**What You'll Do**:
Simplisafe is seeking a self-starting, dependable, customer-oriented, strong to lead our Permits team. This role can be based out of either Boston, MA Headquarters or Richmond, VA at the Cox Road Monitoring Center. This role would lead a Supervisor and a team of coordinators to ensure SimpliSafe customers in high-risk municipalities successfully obtain alarm permits, registrations and meet all requirements in order to dispatch in a timely fashion. The Permit Manager role requires a high level of people leadership, attention to detail, the ability to manage multiple priorities, and strong relationship-building skill. In this role you will work closely with agencies and stakeholders across the organization to develop and operationalize strategies to improve already existing workstreams, measure and report on successes and innovate on future projects.

We are looking to transform the relationship between alarm companies, consumers, and the entire alarm response ecosystem - and are seeking experienced operational leaders to help us execute that transformation.

Responsible for the overall management, administration and performance of Permitting Operations. This includes operations, programs and direct interaction of Agencies across the country to ensure 100% compliance for all SimpliSafe customers with a permitting requirement, registration and any other requirement that could impact dispatch. Work responsibilities include scheduling, managing, controlling the activities of the Permitting Supervisor, Permitting Coordinators and Business Support team.
- Primary Responsibilities Include:_
- Oversee and Coordinate the planning and organization of coordinators around Assigned Municipalities and Responsibilities needed to support customer permitting and registration needs
- Contribute to and execute on a permits strategy, in partnership with the leadership team, including achievement of short-term and long-term strategic objectives
- Communicate results, successes and learnings to leadership with recommended actions for continuous improvement
- Develop and invest in cross functional relationships to accomplish goals and find creative solutions to complex problems through analysis, empathy, experimentation, and bold and thoughtful ideas
- Support and Innovate on your team's ongoing mastery of their craft through skills development and coaching that translates to consistent goal/metric achievement
- Build & support a high-performing, highly engaged team by creating a positive and inclusive culture where employees can do their best work, providing effective coaching and development, and demonstrating exceptional change management and strategic execution

**What You'll Bring**:

- 5+ years of customer facing employee leadership experience, with 3+ years leading large scale Alarm Monitoring Center, Technical Support or Customer Service, Account Management, and/or high touch Sales agent employee populations
- Experience managing call center within an organization that has multiple sites
- Experience driving performance at with internal personnel assigned to your team
- Demonstrated track record hiring, developing, and retaining employees, including those at the Manager and Supervisor level
- Problem solver, ability to utilize strategic thinking to achieve long-term company goals, including drive customer experien

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