Front of House Team Leader

3 weeks ago

Santa Rosa, United States Chick-fil-A | Mendocino Avenue Full time

At Chick-fil-A, Team Leaders are responsible for assisting the team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for exemplifying our core values and culture, planning and positioning and coaching and development of team.

**Job Summary/Expectations**:
A Team Leader is responsible for making sure a specific day-part shift runs smoothly. This means they will support and encourage the team throughout the shift, coach team members into shift and communicate the focus of the week, create set-ups, support Senior Team Members with the know how to count tills, answer the phone and complete weekly checklists, help with labor management, and can perform these duties while sometimes under stress. Additionally, a Team Lead will know how to practice guest recovery, distribute Team Member discipline, open and close the restaurant, prioritize cleanliness & food safety, and maintain productivity while putting guests first.

**Requirements**:

- 18 years or older
- 1+ year in customer experience or a related field
- 1+ years experience in a Leadership position
- Mindset_
- Customer-obsessed
- Growth-oriented
- Operations-conscious
- Goals/results-driven
- Team-oriented
- Expectations_
- Leadership competencies
- Skilled in relationships
- Sets the pace for others
- High expectations for self/others
- Comfortable delegating authority
- Ability to coach others
- Behavior_
- Influential
- Adaptable
- Problem-solver
- Kind
- Thinks outside the box

**Passions**:

- Community: Relentlessly innovates to better engage the community as well as team members, and connect with customers in a meaningful way
- Brand: Exhibit deep, expansive knowledge about Chick-fil-A (culture, integrity, purpose)
- Growth: Passionate for people and constantly strives to better improve the guest experience
- Customer Experience: Understands the value a great customer experience brings to an organization and continuously educates him or herself on the latest tools and trends within the field

**Qualifications**:

- Excellent verbal and written communication skills
- Excellent time management skills
- Coaching skills and strong personal influence
- Strong problem-solving skills in the face of upset customers
- Strong supervisory and leadership skills
- Ability to adapt to the needs of the organization and employees

**A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A**:

- **
Benefits**
- Medical/Dental/Vision & Life Ins. Benefits Available. (Full-Time)
- Health & Wellness Benefit - Chiropractor Care Covered At 100%
- Simple IRA Retirement Plan With 3% Match
- Free Meals & Employee Discount
- Sundays Off
- One-Week Paid Vacation
- Cell Phone Reimbursement
- Flexible Scheduling
- Scholarship Opportunities
- **
Flexible Hours** - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
- ** Closed Sundays** - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- ** Free Meals - **Receive a free meal each shift you work.
- ** Work Directly With A Chick-fil-A Operator** - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- ** Competitive Pay** - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
- ** It's a Great Place to Work** - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
- We are an Equal Opportunity Employer.

**REQUIREMENTS**:

- Previous customer service experience preferred
- Previous leadership experience an asset
- Hard-working
- Team-oriented
- Friendly
- Honest
- Great customer skills
- Works inside and outside

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

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