(Usa) Academy Coach, Academys

**Position Summary...**

**What you'll do...**

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Conducts training classes in accordance with the block schedule by executing activities as designed; completing additional activities as indicated (for example, monitoring Virtual Reality training utilization, overnight teaching, end of day activities) across multiple Academy locations, including virtually; Staying informed on changes in store processes by working with associates and leaders within their home store.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.

Delivers training to facility -level associates through Regional-level leadership by leveraging different modalities (for example, in-person training, Academy Connect, VR, future technology); implementing and supporting training for specialty and change initiatives.

Conducts visits within facilities in assigned area to ensure classroom learnings are translating to expected performance of facility processes and reports to facility and catchment leadership.

Engages in content teach-backs and co-facilitation of content with peer Academy Coaches and Academy leaders with a focus on giving and receiving feedback using the Academy model (Situation Behavior Impact). Continuous focus to improve on facilitation and delivery skills to deliver a world class learning experience; coordinating with facility and facility leadership leadership by providing insight on talent potential and feedback on succession plans; providing weekly leadership feedback on participants attending Salaried Manager Core training.

Conducts facilitation audits on all Academy roles.

Participates in content development and reviews to provide feedback and suggestions to the Learning Services team; Conducting assessment reviews in partnership with the Learning Services team to validate accuracy of content.

Supports the adoption of structure and change initiatives through engaging with associates within home and assigned facilities; educating associates on change initiatives through classroom training and virtual classroom facilitation.

Supports Academy facilities outside of class delivery time by providing customer service, assisting in the execution of facilities processes and executing tour to teach.

Judgment: Use Appropriate Judgment : Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.

Execution and Results: Manage Execution and Results : Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.

Planning and Improvement: Plan and Pursue Team-Based Improvement : Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results.

Influence and Communicate: Increase Commitment : Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.

Ethics and Compliance: Manage Ethics and Compliance : Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.

Talent: Supervise Associates : Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selectio