Community Resource Navigator

2 months ago

Houston, United States Houston Food Bank Full time

**Starting Pay: $20.00 - $25.00**

***:
Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

***ESSENTIAL JOB FUNCTIONS**:

- Reliable and consistent attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and taking part in meetings, events, and presentations.
- Ensures HIPAA compliance by safeguarding clients’ information.
- Accurately enters client data, and collects, verifies, and scans appropriate documents into the eligibility database according to Eligibility Policies and Procedures.
- Assists clients in gathering all required documentation, if necessary; and provides guidance on additional documentation that may be requested of the clients.
- Complies with departmental, HFB, Feeding Texas, State of Texas-HHSC reports and timelines.
- Meets all contractual requirements and deliverables per the State Plan.
- Informs and educates clients on program benefits via different approved communication methods (i.e. in person, over the phone, virtually, or through mail).
- Submits timely and accurate daily client information on required reporting platforms.
- Responsible for the security of all issued equipment and supplies; including, but not limited to laptops, cellular phones, portable scanners, etc.
- Complies with and meets departmental goals and objectives.
- Attends meetings, presentations, training, and activities as required and on time.
- Develops and posts/distributes, with permission, educational materials to community based organizations (CBOs), social services agencies, and partner agencies including HFB.
- Increase awareness to the local community through education regarding program and policy requirements.
- Connects clients to the referral partner program.
- Assists with training new staff through observation and daily process review.
- Drives and operates a SNAP vehicle for outreach events.
- Support with disaster recovery duties, as needed (i.e., natural disaster).

**SUPERVISORY RESPONSIBILITIES**:
This position has no supervisory responsibilities.

**QUALIFICATIONS**:
**Education/Experience**:

- High School Diploma from an accredited school or general education development (GED) certificate, plus 2 years of related case management services to clients.
- In lieu of experience, a Bachelors degree from an accredited four-year college or university in a closely related field (i.e. Social Work, Social Sciences) required.
- Community Health Worker (CHW) certification preferred
- Experience in a social service agency preferred
- Bi-lingual English/Spanish preferred

***Certificates, Licenses, and Registrations**:
Must have reliable transportation, a valid driver’s license, and insurance.

***Special Knowledge/Skills/Abilities**:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. (For best performance, the job holder in this position would be expected to show the right knowledge, skills, and abilities in the listed areas.)
- Ability to pass a background check administered by the Houston Food Bank and HHSC
- Proficient in Microsoft Office Suite, including but not limited to Excel, Word, PowerPoint, and Outlook.
- Ability to learn new software systems
- Must be able to perform basic mathematical functions such as addition and multiplication
- Excellent verbal and written communication skills
- Ability to communicate complex information clearly
- Strong ethical character
- Ability to work with a diverse population, including the public
- Strong customer service skills and willingness to assist others
- Able to work cooperatively and coordinate well with coworkers and other departments
- Strong time-management skills, self-starter, self-motivated
- Strong problem-solving abilities
- Strong organizational skills
- Ability to work on and adapt to multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment
- Ability to work independently with minimum supervision
- Ability to adapt to change

**COMPLIANCE**:
Carries out responsibilities in accordance with HFB, Feeding Texas, and Health Human Service Commission (HHSC).

**REASONING ABILITY**:
**COMPETENCIES**:
Action-Oriented / Customer Focus / Drives for Results / Priority Setting / Managerial Courage / Interpersonal Savvy / Creativity / Standing Alone / Time Management / Decision Quality / Self-development / Patience

**PHYSICAL REQUIREMENTS*

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