Career Advisor

TITLE: CAREER ADVISOR REPORTS TO: CENTER MANAGER

STATUS: Non-exempt

OVERVIEW

Career Advising and Case Management
- Collects information about clients, using interviews, case histories, observational techniques, and other assessment methods.
- Identifies programs and services that will maximize support and opportunity for clients.
- Assesses barriers to employment and refers clients to the appropriate services.
- Enrolls individuals to participate in programs and notifies them of their acceptance.
- Provides training direction, encouragement, motivation, and advice to prepare individuals for education and employment.
- Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, or vocational development and adjustment.
- Refers qualified clients to employers or employment services for job placement.
- Collaborates with other staff members, departments and partner organizations to place clients into good-paying jobs.
- Maintains regular contact with clients from their initial participation through the 4th quarter after their exit, providing support, encouragement, and resources to help clients attain education and training milestones, certifications, and long-term, good-paying employment.
- Other duties as assigned.

KNOWLEDGE, SKILLS and ABILITIES
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; motivational interviewing techniques; and advising and case management methods.
- Knowledge of administrative and office procedures and systems such as word processing, spreadsheet functionality, and managing electronic files and records.
- Knowledge of computer hardware and software, including databases.
- Active Listening—gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking—uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- De-escalation—uses communication techniques to build rapport and connection with an agitated person to reduce the potential for violence.
- Service Orientation—actively looks for ways to help people.
- Complex Problem Solving—identifying complex problems and

Pay: From $40,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- Day shift
- Evenings as needed
- Evening shift
- Morning shift
- Rotating weekends
- Weekends as needed

Application Question(s):

- Do you have 4 or more years of experience in customer service, hospitality, counseling, advising, teaching or equivalent?

**Education**:

- High school or equivalent (required)

Work Location: In person