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Call Center Supervisor

4 months ago

Chula Vista, United States San Diego County Credit Union Full time

**What will I do in this role?**

The position of Call Center Supervisor is established to provide supervisory, operational and sales support to the department staff, to coordinate work scheduling and work flow in the department, and to assume responsibilities in the absence of the SVP and/or assistant manager.

**What qualifications do I need to have for this role?**
- Requirements:
- High school diploma or equivalent.
- A minimum of three (3) years’ prior work experience in a call center environment, preferably with increasing responsibilities.
- Supervisory skills.
- Minimum of two (2) years’ prior work experience in the financial services industry; demonstrated knowledge of policies and procedures in the financial industry.
- Preferences:
- Supervisory skills in a call center environment.
- Consumer lending experience.
- Prior work experience in banking or credit unions.
- Skills/Competencies:
- Service focused individuals, who prioritize the member and end user experience.
- Team driven, with willingness and proven ability to work well and collaborate effectively with others.
- Professional demeanor and effective communication skills.
- Ability to maintain and promote an ethical and compliant environment.

**What's it like to work for SDCCU?**

We believe that it takes a happy, healthy and hard-working team to be an industry leader and we’ve achieved this through our **“Feel the Teal”** culture. **“Feel the Teal”** is our sense of pride and passion for our brand, our work and our community. We strive to build our teams with positive, hard-working, energetic and collaborative individuals who embrace the same passion for their work and exude their energy outward to provide exceptional service to our members and the community.

SDCCU cares about its people and is committed to hiring and retaining top talent. We are big advocates for career advancement and we do everything we can to encourage the personal and professional growth of our team. In 2022, SDCCU promoted 206 employees. Our **“Feel the Teal”** culture nurtures a healthy work environment and promotes **T**eamwork, **E**xceptional service, **A**ccountability and **L**eadership.

**What benefits are available to me?**

With employment, SDCCU offers competitive salaries, a motivating environment, growth opportunities and a generous benefits package for all team members. While certain benefits will vary based on length of service and full/part-time status, most team members can look forward to these benefits:

- Generous Paid Time Off benefit that increases with tenure.
- Required five (5) days of Paid Time Off each year to ensure rest, relaxation and focus on wellness.
- Medical, Dental and Vision coverage from a choice of premier providers.
- 401(k) Salary Savings Plan with generous SDCCU contribution.
- Up to eleven (11) paid holidays per year.
- Annual wellness reimbursement for gym memberships, yoga classes and more
- Tuition Reimbursement Program and Degree Completion Bonus.
- Career advancement/internal promotion opportunities.
- Company paid Group Term Life.
- Company paid Long Term Disability Insurance.
- Supplemental Insurance Plans.
- Discounts on events and entertainment.
- Ongoing training and development.
- Casual dress at the Operations and Call Centers; business casual for branch staff.
- No nights or Sundays for most positions.
- On-site gym for Operations Center employees.
- Community event opportunities.

**Where will I be working?**

This role is Location Dependent and is based at the South Bay Call Center-2300 Boswell Road, Ste. 250, Chula Vista, CA 91914.

**What is the pay range?**

Pay Scale: $31.75-$37.25 (Per Hour)

Nurture talent, fuel growth and embrace the TEAL SDCCU's compensation philosophy is focused on ensuring employees are paid fairly and equitably without regard to race, sex, age, national origin, color, religion, or mental or physical disability. It is also our intent that our compensation program helps to attract, retain, and recognize individual contributions.

**What will my schedule be?**

**WEEKDAY**

**SCHEDULE**
- Monday
- 7:00am/6:00pm
- Tuesday
- 7:00am/6:00pm
- Wednesday
- 7:00am/6:00pm
- Thursday
- 7:00am/6:00pm
- Friday
- 7:00am/7:00pm
- Saturday
- 7:00am/5:00pm
- Sunday
- OFF

For exempt roles, standard business hours are referenced above.

Additional Schedule Details (If Applicable):Rotating Saturdays with another weekday off.