Web Specialist

1 week ago

Waukegan, United States Lake County Press, Inc Full time

**Web Specialist (eCommerce)**

**Responsibilities**:

- Reactively resolve customer issues in a timely manner
- Take ownership of customers issues and follow problems through to resolution
- Work with the LCP operations and sales teams to troubleshoot customer issues
- Respond to customer inquiries in a timely fashion according to our SLAs.
- Meet deadlines per internal and external customer expectations
- Help drive continuous improvement of our business systems and processes
- Help the Web Solutions team create documentation and SOPs (Standard Operating Procedures) for customer support issues
- Proactively reach out to customers when issues are identified
- Respond and document issues appropriately utilizing our internal ticketing tool
- Perform content auditing, monitoring, tuning and troubleshooting of systems to ensure accuracy and functionality according to customer specifications.
- Verify and ensure the accuracy of all product content within online storefronts, including key data fields, attributes, product descriptions, graphics, images, and documents needed to support sales both online and offline.
- Execute bulk uploads and content and orders into order management system.
- Create new or modify existing processes to improve the productivity, efficiency and accuracy of the online storefront and work with our development team on enhancements and bug fixes.

**Experience Required**:

- Minimum of two years' experience in customer service.
- Excellent interpersonal and communication skills (written and verbal)
- Demonstrate ability to identify and resolve issues effecting overall service to the customer and positively influence key performance indicators.
- Perform order-entry functions manually or via upload, ensuring all orders received are processed timely and accurately.
- Develop and maintain relationships with key internal / external partners.
- Ability to use sound judgment when making service-oriented decisions.
- Flexibility, adaptability, highly analytical and ability to work in high change environment are required.
- Knowledge of Microsoft Office is required; proficiency in Excel is preferred.
- Can maintain a high degree of accuracy / interaction with multiple departments while coordinating shipments / customer requests
- Strong attention to detail, accuracy, deadlines, and organizational skills
- Ability to work in a fast-paced environment that requires working on multiple projects simultaneously and consistently meeting deadlines with high-quality work products
- Positive attitude towards the role, the department, company and its clients
- Professional team player who takes ownership of tasks and who seeks and accepts other responsibilities
- 3+ years of professional service experience preferred in an eCommerce environment
- Solutions-oriented with a drive to find efficiency
- Strong understanding of user experience and user interface
- Actively pursuing or bachelor’s degree Preferred
- Fast Learner - eager to take initiative
- High School Diploma required

**Nice to have’s**:

- Photoshop and Adobe Suite
- 1-2 years of HTML, CSS, JavaScript, ability to write standards compliant HTML/CSS/JS.
- Understanding of web best practices, responsive design, and current techniques
- E-commerce/digital layout experience a plus
- Adobe Indesign intermediate-advanced skills
- Adobe Photoshop basic-intermediate skills
- Adobe Illustrator basic-intermediate skills
- Understanding of responsive web design

Pay: $45,000.00 - $58,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Compensation package:

- Weekly pay

Experience level:

- 2 years

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Waukegan, IL 60085: Relocate before starting work (required)

Work Location: In person

  • Communications Specialist

    4 weeks ago

    Waukegan, United States Precise Solutions Full time

    Job DescriptionJob DescriptionAt Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries.  We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance,...

  • Communications Specialist

    3 weeks ago

    Waukegan, United States Precise Solutions Full time

    Job DescriptionJob DescriptionAt Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries.  We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance,...

  • Digital Engagement Specialist

    2 months ago

    Waukegan, United States Precise Solutions Full time

    Job DescriptionJob DescriptionAt Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries.  We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance,...

  • Digital Engagement Specialist

    3 weeks ago

    Waukegan, United States Precise Solutions Full time

    Job DescriptionJob DescriptionAt Precise Solutions, we are looking for top talent consultants to bring on as employees of our organization and service our clients in the various Life Sciences Industries.  We are much more than a consulting firm! Precise Solutions provides competitive compensation packages with great salaries, benefits, health insurance,...

  • Video Communications Specialist

    1 week ago

    Waukegan, Illinois, United States Beacon Hill Full time

    Additional skills that would make you an exceptionally strong candidate:Current SharePoint or web design / CMS skillsScriptwriting experienceTools and technologies used in this role:Adobe Premiere or Camtasia for video editingAdobe Creative Suite or Canva for graphic designMicrosoft SharePoint for web design and content managementMicrosoft PowerPoint for...

  • Video Communications Specialist

    3 weeks ago

    Waukegan, United States Beacon Hill Full time

    Additional skills that would make you an exceptionally strong candidate:Current SharePoint or web design / CMS skillsScriptwriting experienceTools and technologies used in this role:Adobe Premiere or Camtasia for video editingAdobe Creative Suite or Canva for graphic designMicrosoft SharePoint for web design and content managementMicrosoft PowerPoint for...

  • Video Communications Specialist

    4 weeks ago

    Waukegan, United States Beacon Hill Full time

    Additional skills that would make you an exceptionally strong candidate:Current SharePoint or web design / CMS skillsScriptwriting experienceTools and technologies used in this role:Adobe Premiere or Camtasia for video editingAdobe Creative Suite or Canva for graphic designMicrosoft SharePoint for web design and content managementMicrosoft PowerPoint for...

  • Sales & Marketing Specialist

    3 weeks ago

    Waukegan, United States National Material L.P. Full time

    The Sales/Marketing Specialist is a key member of the Waukegan Steel (WS) pre-con/sales team and will provide marketing-related support to the execution of the commercial strategy of the Company. This highly visible position gathers and communicates sales and marketing information across WS to equip the pre-con/sales team with the information and tools to...

  • Medical Management Specialist

    1 month ago

    Waukegan, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Medical Management Specialist, working in Insurance industry in Waukegan, Illinois, United States. Conduct medical management and health education programs for customers on government health care programs. Gather,...

  • Medical Management Specialist

    3 weeks ago

    Waukegan, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Medical Management Specialist, working in Insurance industry in Waukegan, Illinois, United States. Conduct medical management and health education programs for customers on government health care programs. Gather,...

  • CDL Driver

    4 weeks ago

    Waukegan, United States SRS Distribution Inc Full time

    Local CDL A or Local CDL B Driver w/ Knuckleboom or w/ Crane Certification We are committed to the personal and professional growth of our team members and we show this by having a clear path of advancement for our Drivers with on-the-job and web-based training for you to move up as a Driver or other positions within the branch. You are also rewarded for...

  • CDL Driver

    3 weeks ago

    Waukegan, United States SRS Distribution Inc Full time

    Local CDL A or Local CDL B Driver w/ Knuckleboom or w/ Crane Certification We are committed to the personal and professional growth of our team members and we show this by having a clear path of advancement for our Drivers with on-the-job and web-based training for you to move up as a Driver or other positions within the branch. You are also rewarded for...

  • CDL Driver

    1 week ago

    Waukegan, Illinois, United States SRS Building Products - Waukegan Full time

    Local CDL A or Local CDL B Driver w/ Knuckleboom or w/ Crane Certification We are committed to the personal and professional growth of our team members and we show this by having a clear path of advancement for our Drivers with on-the-job and web-based training for you to move up as a Driver or other positions within the branch. You are also rewarded for...