Home Care Director of Operations

2 weeks ago

Phoenix, United States Proactive Home Care Full time

**Job description**:
Proactive Home Care is looking for a compassionate and dedicated Operational Manager. The Operational Manager will be responsible for managing the day-to-day Home Care business activities. Overseeing all personnel Human Resources Department. Under the direction of the Chief Executive Officer. Home Care Director of Operations will be Coordinate and perform a wide variety of activities designed to support the team. Also, responsible for ensuring substantial compliance with the Arizona State requirements including compliance with agency requirements.

**Essential Duties & Responsibilities**:

- Manage Agency business affairs and general day-to-day operations.
- Ensure the Agency complies with all relevant State and local laws.
- Is responsible for interaction in the community and promoting company services.
- knowledge and experience of Arizona’s Agency with Choice (AWC) program, Arizona Health Care Cost Containment Center System (AHCCCS). Arizona Long Term Care System (ALTCS). (preferred)
- Experience developing relationships with institutional and/or community-based organizations.
- Participate, develop, and analyze the Marketing strategies.
- Liaise with State and private organizations on behalf of the Agency.
- Supervise the development of Agency policies and procedures that support its purpose and goals while adhering to industry standards and established regulations.
- Manage and Supervise Home Care Clients Scheduling
- Be familiar with, and maintain Agency rules, policies, and procedures.
- Familiarize all employees, including those on contract, with Agency rules, policies and procedures.
- Maintain written service agreements, including financial arrangements, with other service providers for relevant services required to meet client needs.
- Devise short-term and long-term program development and modification plans.
- Identify critical issues that may affect the Agency.
- Delegate and organize Agency functions and define employee accountability requirements.
- Provide leadership and consultation to management personnel.
- Hold regular management and staff meetings to ensure efficient operations and communication to and from all levels of the Agency.
- Recruit, select, hire and provide initial orientation to all new employees.
- Ensure qualified employees are hired, in accordance with job descriptions.
- Oversee a continuous in-service training program and competent supervision to improve employee efficiency and client care.
- Submit an annual operating budget to the Governing Body and monitor financial operations on an ongoing basis.
- Complete, maintain and submit reports and records to Governing Body on a regular and as-needed basis.
- Conduct informal and formal performance appraisals on management personnel upon completion of probation, annually and on an as-needed basis.
- Perform other duties as requested by the Governing Body.

**Essential Skills**:

- knowledge and experience of Arizona’s Agency with Choice (AWC) program, Arizona Health Care Cost Containment Center System (AHCCCS). Arizona Long Term Care System (ALTCS). (preferred)
- Working knowledge of community-based resources for individuals with disabilities and/or seniors.
- Excellent assessment skills
- Excellent screening and interviewing skills
- Excellent communication and presentation skills
- Organizational, problem-solving, and conflict resolution skills
- Ability to multi-task and prioritize work.
- Excellent written and verbal communication skills
- Computer proficiency; Microsoft Word, Excel, WinZip
- Proven experience in healthcare, marketing, or community outreach roles
- Excellent communication and interpersonal skills, with the ability to build rapport and establish professional relationships.
- In-depth knowledge of home care services, including Medicaid regulations and reimbursement processes
- Strong networking abilities with a demonstrated track record of successfully establishing and maintaining relationships with healthcare providers and community stakeholders.
- Ability to deliver effective presentations and engage diverse audiences.
- Self-motivated, goal-oriented, and able to work independently as well as collaboratively within a team.
- Strong leadership, and excellent interpersonal relationship, abilities are essential.

**Qualification**:

- College degree preferred - Business or Marketing degree a plus.
- 1 year Home Care management experience required.
- Valid driver's license and reliable transportation and car insurance
- Must have or be able to pass a criminal background check.

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