Medical SPA Receptionist

2 weeks ago


Beverly Hills, United States Done by Dorfman Full time

**About us**

Done by Dorfman is a small business in Beverly Hills, CA. We are professional, agile and professional.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
- Company perks

Front Desk Operations:

- Greet clients and visitors in a warm and professional manner.
- Manage the reception area, ensuring it is clean and welcoming.

Appointment Scheduling:

- Schedule and confirm appointments for clients using the spa's booking system.
- Coordinate with spa staff to ensure smooth scheduling and minimize wait times.

Client Communication:

- Answer phone calls and respond to inquiries, providing information about services, pricing, and spa policies.
- Communicate with clients to confirm appointments and provide any necessary pre-appointment instructions.

Check-In and Check-Out:

- Check-in clients upon arrival, verifying personal information and ensuring accurate record-keeping.
- Process payments with Clover and provide receipts at the end of appointments.

Maintain Client Records:

- Update and maintain accurate client records in the spa's database, including the capturing of pre-treatment photos.

Ensure confidentiality of client information in compliance with privacy regulations.

Product Knowledge:

- Familiarize yourself with spa services and skincare products to effectively answer client questions.
- Promote and upsell spa products and services when appropriate, commission applicable.

Administrative Support:

- Assist with administrative tasks such as filing, data entry, and managing office supplies.
- Collaborate with other spa staff to ensure seamless daily operations.

Handle Queries and Concerns:

- Address client concerns and inquiries promptly and professionally.
- Escalate issues to management when necessary.

Maintain a Welcoming Environment:

- Ensure the waiting area is comfortable and inviting for clients.
- Address client needs to enhance their overall experience.

Collaboration with Med Spa and Plastic Surgery Team:

- Work closely with other med spa and plastic surgery staff, including nurses and patient consultants, to coordinate client appointments and provide a cohesive experience.
- Assist with social media content creation when necessary.

Qualifications:

- High school diploma or equivalent.
- Previous experience in a customer service or receptionist role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using computer systems and familiarity with spa management software.
- Ability to multitask and handle a fast-paced environment.
- Knowledge of skincare and spa services is a plus.

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Healthcare setting:

- Med spa
- Outpatient

Medical specialties:

- Plastic Surgery

Schedule:

- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Beverly Hills, CA 90212: Relocate before starting work (required)

Work Location: In person



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