Receptionist
1 month ago
Title : Receptionist
Location : Los Angeles, CA 90017
Duration : 3+ Months Contract (Temp to Hire)
Shift : Any 5 days between Monday-Saturday
Any 8 hours from 8am-8pm (40 hour work week)
(EXAMPLE: Monday: 10-6 Tuesday: 8-5 Wednesday: Off Thursday 12-8 Friday: 10-6 Saturday: 8-5)
Job Summary:
- The individual in this role would support a concierge desk that is open 365 days per year, should expect a schedule that includes weekends and holiday shifts on an as needed basis
- Provides personal services to visitors and office tenants such as arrangement of transportation & travel arrangements, wayfinding, parking validations, reception services, specialized amenities, meal & activity reservations, and guest & administrative support, etc.
- Also assists with administrative support and tasks, shipping, catering & events planning, coordinating car detailing, laundry & dry-cleaning services, gift & package orders and other services as needed.
- Displays a warm friendly, professional greeting to all those entering the property.
- Answers telephone in friendly, professional manner.
- Maintains accurate records of service requests and status.
- Maintains records and logs of service requests and visitor requests by tracking their status.
- Responds promptly with accurate and thorough information according to the specific request.
- Arranges and confirms recreational, dining, and/or business activities.
- Maintains a file of services including transportation sources, accommodations, and referral contacts.
- Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
- Follows security and emergency procedures as defined for the property.
- Responds to emergency situations in a calm, efficient manner.
- Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
Must Haves:
- Prior Customer Service experience required.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
- Good organizational and strong problem-solving skills.
- Highly adaptable and flexible.
- Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.
- Utilizes a high level of attention to detail as well as strong interpersonal skills.
- Ability to calculate simple figures such as percentages.
- Ability to understand and carry out general instructions in standard situations.
- Ability to solve problems in standard situations.
- Requires basic analytical skills.
- Ability to work flexible work schedules based on office needs.
**Experience**:
- A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
- HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
Nice to have skills:
- MS Office
**Job Type**: Contract
Pay: $22.55 per hour
Work Location: In person
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