Director of Service

2 weeks ago

Worcester, United States Peak Sports MGMT Full time

**_Position Title: _**_Director of Service_
**_Company: _**_Peak Sports MGMT_
**_Location: _**_Holy Cross Athletics (Worcester, MA)_

**Company Overview**:
Peak Sports MGMT is a leading third-party multimedia rights organization specializing in partnering with college athletic departments to optimize their corporate partnerships. In collaboration with the College of Holy Cross University and Holy Cross Athletics, Peak Sports MGMT is tasked with overseeing and generating all of the corporate partnerships and sponsorship revenue as the multimedia rights holder of their Athletic Department. We excel in maximizing brand exposure, revenue generation, and partnership fulfillment for our clients, helping them achieve their financial and strategic advertising objectives

**Position Overview**:
We are currently seeking a motivated and organized individual to join our team as a Director of Service at Holy Cross Athletics. This role is integral to our corporate partnership development as it involves managing recently acquired college athletic corporate partnerships and nurturing these relationships to ensure mutual long term success. This position focuses on overseeing the entire portfolio of contracted corporate partnerships, ensuring client satisfaction, driving renewal and upselling opportunities, and managing all aspects of partnership fulfillment and activation.

**Key Responsibilities**:

- Serve as the primary point of contact for all contracted corporate partners, fostering strong relationships built on trust and mutual success.
- Conduct regular check-ins and communication with partners to assess satisfaction levels, identify needs, and address any concerns or issues promptly.
- Collaborate closely with partners to understand their business objectives and develop tailored strategies to achieve mutual goals.
- Proactively identify opportunities to renew and upsell existing partners before their contracts expire.
- Develop compelling proposals and presentations outlining the value proposition of continued partnership and additional investment opportunities.
- Lead negotiations and contract discussions to secure contract extensions and incremental revenue streams.
- Plan and execute memorable hospitality experiences for partners, including VIP events, hospitality suites, and exclusive access opportunities.
- Coordinate logistics for partner engagement activities, ensuring seamless execution and a personalized touch for each partner.
- Act as a liaison between partners and internal departments to fulfill hospitality requests and deliver exceptional experiences.
- Oversee the execution of partnership agreements, ensuring all contractual obligations are fulfilled in accordance with partner expectations.
- Work closely with cross-functional teams to activate sponsored elements across various platforms, including digital, social, and in-venue activations. Monitor and evaluate the effectiveness of partnership activations, providing insights and recommendations for optimization.

**Qualifications**:

- Bachelor's degree in Sports Management, Business Administration, Marketing or related field
- Past internship, part time, or full time experience in corporate partnership fulfillment and activation, sponsorship, or partnership development, or marketing and fan engagement
- Comparable organizational skills to control and implement multiple partnership elements
- Strong negotiation skills and ability to close complex deals with multiple stakeholders.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently, prioritize tasks, and manage time effectively.
- Passion for sports and a deep understanding of the collegiate athletics landscape is a plus.

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